Independent Customer Review Platform
Verified Customers

Sort by…

Date
Rating
william scott
william scott
We Love Reviews

    Helpfulness

    Knowledge

    Follow-up

    Service Quality

    Value for Money

    Great dealers
    Forget what you think you know about car dealers, the staff at Keitley Motors gave us fantastic, honest, fair and generous service, we brought a 1st car for my daughter, we got a great car at a good price, fully serviced, mot’d and valeted, with a warranty, and we got a fair price for an old banger as a trade in.
    Thanks very much gentlemen, was a pleasure doing business with you .
    antony smith
    antony smith
    We Love Reviews

      Helpfulness

      Knowledge

      Follow-up

      Service Quality

      Value for Money

      Car purchase with ease
      Very friendly, helpful guys and happy with my purchase. Would definitely buy from Kiteley again.
      peter haymon
      peter haymon
      We Love Reviews

        Helpfulness

        Knowledge

        Follow-up

        Service Quality

        Value for Money

        Helpful
        Very helpful staff and delivered the car to us!
        tony price
        tony price
        We Love Reviews

          Helpfulness

          Knowledge

          Follow-up

          Service Quality

          Value for Money

          Great buying experience
          From the start to the end of the process the buying experience was first class. No pressure, no hard sell, no silly selling tactics. The guys were straight up and built a high level of trust, streets ahead of all the other garages I was considering when making this purchase - including a main dealer. Would buy from these guys again.
          mdjones3000
          mdjones3000
          We Love Reviews

            Helpfulness

            Knowledge

            Follow-up

            Service Quality

            Value for Money

            All round excellence
            I bought a BMW from the guys there. Awesome prep, sorted any issues when required, kept in touch all the way through. Car is great. Thanks again.
            Dean Johnson
            Dean Johnson
            We Love Reviews

              Helpfulness

              Knowledge

              Follow-up

              Service Quality

              Value for Money

              Great dealership
              Highly recommended this dealership, the lads will go out of their way to make sure everything is perfect with your new car
              Charlie Fothergill
              Charlie Fothergill
              We Love Reviews

                Helpfulness

                Knowledge

                Follow-up

                Service Quality

                Value for Money

                How car sales should be.
                Myself and my partner can not fault these guys! Honest, relaxed and welcoming, A* all round.
                Jarrod Mardell
                Jarrod Mardell
                We Love Reviews

                  Helpfulness

                  Knowledge

                  Follow-up

                  Service Quality

                  Value for Money

                  Took time to get to know me and what I wanted.
                  Sam was fantastic, he took time to understand me and get to know me and what I wanted. I just wanted to buy and not have any drama. I'd been let down by a local dealer and they had a similar car in stock, same sort of miles etc but it was a few hundred more. They wouldn't budge on the price but made for it by actually delivering what they said they would. Thanks, would buy again (BMW 320D M-Sport Touring)
                  Jarrod Mardell's picture of ...
                  richard beale
                  richard beale
                  We Love Reviews

                    Helpfulness

                    Knowledge

                    Follow-up

                    Service Quality

                    Value for Money

                    Great Service, Great Car
                    I spoke to Sam on the phone who was very helpful answering all of my questions, prior to driving up from the South Coast to look at their 430D. Upon arriving the car was exactly as described if not better. No hard sell, just left to look around the car at our pace. Smooth to deal with and the car is great.
                    andrea crease
                    andrea crease
                    We Love Reviews

                      Helpfulness

                      Knowledge

                      Follow-up

                      Service Quality

                      Value for Money

                      Good Customer Service
                      Very good customer service, very pleased with my new car. Stuart has been very responsive when we raised a small issue that needed resolving. I would definitely recommend them
                      gilbane construction
                      gilbane construction
                      We Love Reviews

                        Helpfulness

                        Knowledge

                        Follow-up

                        Service Quality

                        Value for Money

                        Merc slk
                        Very happy with the car ! but unhappy with the fact I was told the car had been serviced but it hasn't !!
                        liam marsh
                        liam marsh
                        We Love Reviews

                          Helpfulness

                          Knowledge

                          Follow-up

                          Service Quality

                          Value for Money

                          Best service I've had in a Dealership!
                          Genuinely can't speak highly enough of the team here at kiteley, genuinely went above and beyond with my m135i to satisfy all queries, tyres looked a little low so all were replaced for premium tyres which was great, car was clean. Stuart was a pleasure to deal with at handover and he even posted my keys to me as I managed to leave them behind!

                          Hands down one of the best purchasing experiences I've had thanks guys!
                          Anna Marsden
                          Anna Marsden
                          We Love Reviews

                            Helpfulness

                            Knowledge

                            Follow-up

                            Service Quality

                            Value for Money

                            Excellent experience
                            We bought a second-hand Audi convertible from here and the service, professionalism and expertise of the staff has really stood out for us. I would - and will be - happily recommending Kitely Motors to anyone who will listen.
                            Kevin Luckham
                            Kevin Luckham
                            We Love Reviews

                              Helpfulness

                              Knowledge

                              Follow-up

                              Service Quality

                              Value for Money

                              Mondeo titanium x
                              I recently purchased a lovely Mondeo titanium x 2010 model from kiteley motors of Stansted,the car itself is in excellent condition,but the service I received was absolutely great,no pushy salesmen just genuine friendly and professional service,I cannot recommend this showroom enough,1st class
                              James Kent
                              James Kent
                              We Love Reviews

                                Helpfulness

                                Knowledge

                                Follow-up

                                Service Quality

                                Value for Money

                                Fantastic service and team
                                We were buying our Daughters first car when we came across the guys at Kiteley. From the first moment we engaged with them to driving the car away it was a pleasure.
                                An extremely knowledgeable and passionate team, highly recommended and we would definitely buy from them again.
                                Janice Hutchinson
                                Janice Hutchinson
                                We Love Reviews

                                  Helpfulness

                                  Knowledge

                                  Follow-up

                                  Service Quality

                                  Value for Money

                                  Crabtrees
                                  Very helpful. Great choice on offer.
                                  Never a feeling that you are being sold something. Would definitely use them in the future.
                                  michael vincent
                                  michael vincent
                                  We Love Reviews

                                    Helpfulness

                                    Knowledge

                                    Follow-up

                                    Service Quality

                                    Value for Money

                                    Absolutely exceptional.
                                    I found these guys on cargurus and they were quite a distance from my residence however I diceded to go have a look and can honestly say they were worth travelling for! Very friendly, even more efficient and very very well priced. I found a couple of little things with the car with no more than a mention to them it was sorted! Would highly recommend and will definitely be checking them out next time I renew me car. Thanks guys. 👍🏼
                                    John Kelly
                                    John Kelly
                                    We Love Reviews

                                      Helpfulness

                                      Knowledge

                                      Follow-up

                                      Service Quality

                                      Value for Money

                                      First class product and service
                                      I found Sam and Stuart great to deal with. They are straight talking, quick to respond to any queries or questions, fair regards price and the car was in perfect order. It was actually a perfect transaction and I would highly recommend them.
                                      cyril freakley
                                      cyril freakley
                                      We Love Reviews

                                        Helpfulness

                                        Knowledge

                                        Follow-up

                                        Service Quality

                                        Value for Money

                                        Excellent experience
                                        They say people buy from people !. In my case it certainly felt right dealing with Sam at Kiteley Motors. Now,2 weeks and over 1000 miles since I collected the E220 coupe I purchased i'm sure i've made the right decision. It drives superbly
                                        john bryce
                                        john bryce
                                        We Love Reviews

                                          Helpfulness

                                          Knowledge

                                          Follow-up

                                          Service Quality

                                          Value for Money

                                          Excellent experience.
                                          Very pleased with the service that I received.
                                          errol sterling
                                          errol sterling
                                          We Love Reviews

                                            Helpfulness

                                            Knowledge

                                            Follow-up

                                            Service Quality

                                            Value for Money

                                            Plesant Experience
                                            I came down to see a Ford Focus ST with my family. Car looked great like in the pictures, the guys were friendly and accommodating and allowed a test drive of the vehicle. Even though the deal didn't go through, the experience was a good one they seem like genuine guys - got my deposit back and would recommend anyone in the area to check them out!
                                            paul turner
                                            paul turner
                                            We Love Reviews

                                              Helpfulness

                                              Knowledge

                                              Follow-up

                                              Service Quality

                                              Value for Money

                                              Very good service
                                              Recently bought two cars from Kiteley motors about two weeks apart. A mini and a Jaguar XJ. Both were competitively priced. Found them to be very professional and helpful but with no hard selling. Everything went smoothly with purchase of both cars which were both excellently presented and both were even delivered to my home address by sales staff as they were going home after they had closed for the day. Would recommend.
                                              richard pierce
                                              richard pierce
                                              We Love Reviews

                                                Helpfulness

                                                Knowledge

                                                Follow-up

                                                Service Quality

                                                Value for Money

                                                Very Good
                                                All in all a very positive experience. Very open, friendly and honest.

                                                The only minor negative is that they swapped the rear tiles as these were an MOT failure, and put low cost budgets on. Would have been more than happy to pay the difference for decent tyres
                                                terry burns
                                                terry burns
                                                We Love Reviews

                                                  Helpfulness

                                                  Knowledge

                                                  Follow-up

                                                  Service Quality

                                                  Value for Money

                                                  Good
                                                  Good experience
                                                  fiona mcnill
                                                  fiona mcnill
                                                  We Love Reviews
                                                    Just the job
                                                    Second hand car dealers don't have the best of reputations, so it's nice when you get a good one
                                                    liam lovett
                                                    liam lovett
                                                    We Love Reviews

                                                      Helpfulness

                                                      Knowledge

                                                      Follow-up

                                                      Service Quality

                                                      Value for Money

                                                      Amazing service
                                                      Amazing service all round from purchasing the car and getting the finance set up really quick and also delivering the car to me which is a great added bonus definitely recommend
                                                      Jan Hall
                                                      Jan Hall
                                                      We Love Reviews

                                                        Helpfulness

                                                        Knowledge

                                                        Follow-up

                                                        Service Quality

                                                        Value for Money

                                                        Buying our Mini
                                                        Excellent Service, from the moment we saw the car and enquired about it to buying it. Thanks to Sam answering all my silly questions.
                                                        Simon Cutts
                                                        Simon Cutts
                                                        We Love Reviews

                                                          Helpfulness

                                                          Knowledge

                                                          Follow-up

                                                          Service Quality

                                                          Value for Money

                                                          A Great Company
                                                          An easy to deal with company, made to feel welcome and everything was dealt with swiftly so we could get on our way for a return 3 hour journey.
                                                          A pleasure doing business.
                                                          Danny Christofi
                                                          Danny Christofi
                                                          We Love Reviews

                                                            Helpfulness

                                                            Knowledge

                                                            Follow-up

                                                            Service Quality

                                                            Value for Money

                                                            Absolute pleasure
                                                            Recently bought a VW Scirocco from Kiteley’s and can’t believe how relaxed and friendly the service is. Would definitely recommend to anyone who is currently looking to buy a new car.
                                                            mike brooks
                                                            mike brooks
                                                            We Love Reviews

                                                              Helpfulness

                                                              Knowledge

                                                              Service Quality

                                                              Value for Money

                                                              Great staff, friendly and helpful.
                                                              Purchased a Masda MX5 which for an 08 reg is in very good condition with a low mileage. I pointed out some bodywork imperfections which they sorted enthusiastically and was impressed with the result when I picked the vehicle up.
                                                              The car was also serviced and provided with a new MoT. One point I need to mention is that the car was advertised with a full service history but I did not receive the service book in with the wallet containing the manual. Also, there is no sign of the reset code for the Bose system. Apart From those points I am fully satisfied with the vehicle and the service.
                                                              mark capel-helm
                                                              mark capel-helm
                                                              We Love Reviews

                                                                Helpfulness

                                                                Knowledge

                                                                Follow-up

                                                                Service Quality

                                                                Value for Money

                                                                Service with a smile.
                                                                From the moment I arrived on the Kiteley motors site I was made to feel like a valued customer by Sam. even though I had a relatively small budget for a car. The Citroen Berlingo was a very good price and has proved to be extemely reliable in the short time I have owned it. The one small technical issue of window washer fault was rectified quickly and with a happy interaction all the way through. I personally can say I would be very happy to go there again for my next car.
                                                                Sophie Marks
                                                                Sophie Marks
                                                                We Love Reviews

                                                                  Helpfulness

                                                                  Knowledge

                                                                  Follow-up

                                                                  Service Quality

                                                                  Value for Money

                                                                  Great service!
                                                                  great service, all staff were friendly and helpful! Felt confident With my purchase. Car is perfect, very happy thank you! 🤩🚗
                                                                  Katrina
                                                                  Katrina
                                                                  We Love Reviews
                                                                    Brilliant customer service
                                                                    From my first email to telephone call, then a test drive, all done with great professional sales ( Sam ) he was such a breath of fresh air, no pushing just happy to help. My car will have a full service & new MOT. And will be delivered to my home address (free of charge) what a nice company to deal with best regards from a very happy lady. Thankyou.
                                                                    terry wood
                                                                    terry wood
                                                                    We Love Reviews
                                                                      Absolutely excellent
                                                                      Dealing with Gary and Kiteley Motors was a real pleasure. Very well pleased with the car of course; service was friendly and very helpful, even got the car talking to my phone. Excellent service, we'll be back - thank you.
                                                                      Katrina
                                                                      We Love Reviews

                                                                        Helpfulness

                                                                        Knowledge

                                                                        Follow-up

                                                                        Service Quality

                                                                        Value for Money

                                                                        Brilliant customer service.
                                                                        From the moment I emailed, then phoned for a viewing, and test drive I was greeted with such brilliant customer service, what a lovely company to do business with! My car is going to be delivered to me on Tuesday or Wednesday, after they do a full service and new MOT ( all free of charge) just to end on the car sales all look very clean and all different prices to suit all. The showroom is very nice also with some beautiful classic cars on view. I will recommend to my friends and family. Well done to all.
                                                                        patrick barratt
                                                                        patrick barratt
                                                                        We Love Reviews

                                                                          Helpfulness

                                                                          Knowledge

                                                                          Follow-up

                                                                          Service Quality

                                                                          Value for Money

                                                                          Very good all round
                                                                          I was impressed by the quality of service from the moment I viewed the car to buying it. The staff were friendly, honest and informative. A positive experience. 👍
                                                                          Isabel Cottam
                                                                          Isabel Cottam
                                                                          We Love Reviews

                                                                            Helpfulness

                                                                            Knowledge

                                                                            Follow-up

                                                                            Service Quality

                                                                            Value for Money

                                                                            Beautiful 911 and worth the distance travelled
                                                                            As owners of a 911 (997) for six years we'd been looking for another 911 (991) for a while with nothing suitable found. We saw Garry's online and it was perfect for us. We enquired online and Garry responded quickly and a series of emails and calls followed where our questions were answered and a deal offered. We live 300 miles away and Garry recommended local hotels for us. At this point we had the confidence and peace of mind to arrange an appointment viewing. We arrived and Garry was expecting us with the 911 gleaming and we were on a test drive right away. The 911 exceeded our expectations in every way and upon our return we were overjoyed to close the deal. Garry is a pleasure to deal with, he clearly has a vast knowledge and experience of cars and the motor trade and runs a professional business. At no point did we feel pressurised or doubtful, and we couldn't recommended Kiteley Motors enough, especially if like us travelling from afar.
                                                                            allan harvey
                                                                            allan harvey
                                                                            We Love Reviews

                                                                              Helpfulness

                                                                              Knowledge

                                                                              Follow-up

                                                                              Service Quality

                                                                              Value for Money

                                                                              Great attention to detail
                                                                              kiteley motors definitely have that friendly but still professional approach
                                                                              Car is very clean and presented very well.
                                                                              Have a Had a fault appear with the car but the guys at kiteley did not mess around with getting the fault diagnosed and arranging the repairs.
                                                                              So far very impressed 👍
                                                                              Roz Mullins
                                                                              Roz Mullins
                                                                              We Love Reviews

                                                                                Helpfulness

                                                                                Knowledge

                                                                                Follow-up

                                                                                Service Quality

                                                                                Value for Money

                                                                                Friendly relaxed and helpful
                                                                                Very helpful relaxed experience. The car was as advertised and would use them again
                                                                                Ron Goodyear
                                                                                Ron Goodyear
                                                                                We Love Reviews

                                                                                  Helpfulness

                                                                                  Knowledge

                                                                                  Follow-up

                                                                                  Service Quality

                                                                                  Value for Money

                                                                                  First class
                                                                                  I've rarely bought a car so smoothly. Left to check it out and test drive at my leisure. Help on hand when needed.
                                                                                  Even the coffee was as good as at home.
                                                                                  adrian jones
                                                                                  adrian jones
                                                                                  We Love Reviews
                                                                                    Excellent
                                                                                    All very straightforward. No pressure. The car was as described, and the guys went out of their way to help during the collection (I flew into Stanstead to be met). Very happy. (Adrian AudiS5)
                                                                                    kwaku oppong
                                                                                    kwaku oppong
                                                                                    We Love Reviews

                                                                                      Helpfulness

                                                                                      Knowledge

                                                                                      Follow-up

                                                                                      Service Quality

                                                                                      Value for Money

                                                                                      Great
                                                                                      Staff was friendly and polite. I was even given a 20 pounds petrol and the car was lovely. Except because it was sitting there for s long time it had s rust light connected that cost me extra 300 pounds as the light symbol was on.
                                                                                      kwaku oppong's picture of Ki...
                                                                                      14/01/2019
                                                                                      Kiteley Motors Thanks Catherine, anything we can help with let us know
                                                                                      0 0
                                                                                      Report this Comment 
                                                                                      catherine goodey
                                                                                      catherine goodey
                                                                                      We Love Reviews

                                                                                        Helpfulness

                                                                                        Knowledge

                                                                                        Follow-up

                                                                                        Service Quality

                                                                                        Value for Money

                                                                                        Expectations exceeded.
                                                                                        I was very happy with the service from Kiteley Motors. The staff were polite and a pleasure to deal with. I took a risk and bought unseen, after being told the car was in excellent condition. On close examination, I could only find a nick out of a rubber trim and (bizarrely) moss on the window frames, to fault it. KM also retro-fitted a rear sensor and delivered the car to my door both on the predicted date and at a reasonable cost. They have a very satisfied customer.
                                                                                        Will S
                                                                                        Will S
                                                                                        Auto Trader
                                                                                          Great service
                                                                                          Fantastic service from a great team, thanks for making everything so easy .
                                                                                          Tony P
                                                                                          Tony P
                                                                                          Auto Trader
                                                                                            Great buying experience
                                                                                            Great buying experience From the start to the end of the process the buying experience was first class. No pressure, no hard sell, no silly selling tactics. The guys were straight up and built a high level of trust, streets ahead of all the other garages I was considering when making this purchase - including a main dealer. Would buy from these guys again.
                                                                                            Jarrod Mardell
                                                                                            Trustpilot
                                                                                              Took time to get to know me.
                                                                                              Took time to get to know me and what I wanted. Sam was fantastic, he took time to understand me and get to know me and what I wanted. I just wanted to buy and not have any drama. I'd been let down by a local dealer and they had a similar car in stock, same sort of miles etc but it was a few hundred more. They wouldn't budge on the price but made for it by actually delivering what they said they would. Thanks, would buy again (BMW 320D M-Sport Touring)
                                                                                              Jardo M
                                                                                              Jardo M
                                                                                              Auto Trader
                                                                                                Took time to get to know me and understand me.
                                                                                                Took time to get to know me and what I wanted. Sam was fantastic, he took time to understand me and get to know me and what I wanted. I just wanted to buy and not have any drama. I’d been let down by a local dealer and they had a similar car in stock, same sort of miles etc but it was a few hundred more. They wouldn’t budge on the price but made for it by actually delivering what they said they would. Thanks, would buy again (BMW 320D M-Sport Touring)
                                                                                                trevor neal
                                                                                                Trustpilot
                                                                                                  We've brought a Merc SLK and from start…
                                                                                                  We've brought a Merc SLK and from start to finish first class would 100% buy from them again !! Trevor Neal Gilbane Construction UK Ltd
                                                                                                  0 0
                                                                                                  0 0 0