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Matthew Ruck
Matthew Ruck

    Helpfulness

    Knowledge

    Follow-up

    Service Quality

    Value for Money

    We Love Reviews
    Car purchase
    Mick was very helpful and patient. Great customer focus throughout and at no time any pressure to purchase which was refreshing. I would certainly recommend FLC.
    Ciara Donovan
    Ciara Donovan
      We Love Reviews
      Great experience
      Bought a Ford KA from FLC dealt with DAN, fantastic service. Delighted with the car would definitely recommend FLC.
      John Palmer
      John Palmer

        Helpfulness

        Knowledge

        Follow-up

        Service Quality

        Value for Money

        We Love Reviews
        Excellent service
        This is the second car I have had from FLC both have been excellent cars FLC are always friendly and helpful and very efficient
        Simon Bannard
        Simon Bannard
          We Love Reviews
          Faulty Car
          I bought a BMW X3 for £9,000 in October 2018 and after 4 months a drivetrain fault appeared.FLC said they can’t help because the warranty is for 3 months but the car had the fault when it was sold to me. Going to need new EGR cooler and injectors to fix it at a cost of £3,500! Terrible car and would not trust buying a car from FLC again.
          Chemaine Best

            Helpfulness

            Knowledge

            Follow-up

            Service Quality

            Value for Money

            We Love Reviews
            Good service
            I brought my 2015 car here. A check engine light came on after a few days I called them and they said to bring it back and they will fix it. It’s now fixed there was good communication and a vey good and polite service.
            After having dealt with some less than honest second hand car dealers in my time, I would recommend these guys for the polite and prompt service I received alone
            David Forster
              Google
              Bought a Mercedes ml from flc.all the team were great to deal with and car was just as advertised.i am very pleased with it. And I would recommend this company thanks to flc.
              Adam M
                Google
                Great communication from the start, very professional and helpful. I bought a vehicle from this dealership and am currently both very happy with the high level of service they provided, and the vehicle itself. Recommended.
                Cláudio Marques
                  Google
                  Definitely recommend this Dealership to everyone! Excellent customer service from Charlie since day one until I got my new car! Overall the staff is great and dealership is well prepared for this all situation (Covid). Really recommend! Claudio Marques
                  Joseph Stoffberg
                    Google
                    Very friendly and helpful staff especially Dan who helped me through the process of buying a car . Glad to be able to support my local business instead of the overpriced dealership. Keep up the great work will highly recommend to others.
                    Andrei Siminel
                      Google
                      Very professional,a pleasure doing business together.Definitely recommended to others
                      the one the one
                        Google
                        Verry professional and helpful in the same time. My friend just bought his Mercedes in a immaculate condition. Very impressed. Definetly my next car that I will buy it will be from those guys.
                        Kevin Ogilvie
                          Google
                          Today I bought my 4th car and my family's 9th. Great service and customer care. If you're looking for a new car this is the place to go. Kevin Ogilvie
                          Emma Backhouse
                            Google
                            I honestly can't thank the team at FLC enough. I was going through a rough time and needed to secure my own vehicle with no previous knowledge of going to a dealer to get a car. Dan couldn't of made the whole thing any easier, put my mind at ease and answered all the questions I asked, no matter how trivial! Would 100% recommend x
                            Richard Atkinson
                              Google
                              I had decided I wanted a diesel 4x4 with lots of load carrying capacity without being too large a footprint. FLC had an 11,000 miles Skoda Yeti at a very attractive price. I bought it even though during Covid no test drive was possible, understandably. After 10 days and 1,000 miles, I'm delighted - because 1 Although the car was not due a new cam belt for a lot of miles although overdue in years, they split the cost of a new one at trade price for my reassurance 2 They matched the best trade-in price I'd received 3 The car was beautifully valeted, all supporting documents were presented, and the handover included syncing phones and navs 4 There was no pressure at all to buy. The atmosphere was throughout "We buy our cars carefully, we're sure its good, we'd love to sell it to you but not a problem if not, it'll sell soon" Highly recommended
                              Juliet Cunnington
                                Google
                                I recently bought a fiat 500 from FLC. I live quite far away but could view the car virtually through a video and when I spoke to them on the phone they answered all my questions. There was no pressure put on me at all but I reserved the car. I booked a time to pick up the car in line with their covid regulations. When I arrived I was given the keys to the car and was told to take as long as wanted to look the car over and drive it I was left alone to do this which was great as I was under no pressure to buy the car. The car was immaculate so I bought it. Paperwork was done swiftly and professionally. The guys at FLC were so friendly and honest A breathe of fresh air in an industry full of pushy salespeople! I would highly recommend them and when my partner needs to look for another car I've recommended he deals with these guys!
                                Matt Jay
                                  Google
                                  Excellent experience from start to finish from Charlie and Dan. No hard sell, made feel at ease with everything from info about car to finishing off the finance!! Really pleased with the car!!😁 Great service, great cars, will definitely recommend to friends and family!! Thanks again!! 😉
                                  Anthony Stuart
                                    Google
                                    I bought my ML 350 from these guys a few weeks ago, love the car and it came with 3 months warranty which they have no qualms about honouring. The best and nicest dealers I have ever dealt with, I will go back to these guys again and again!
                                    Denise Gibbons
                                      Google
                                      Brought my car here with no issues at all. Very helpful staff. Charlie was great help from start to finish. Also had extended help from Frank who was also very helpful. Would highly recommend and would defo come back again! Thanks guys at FLC.
                                      Clive Williams
                                        Google
                                        Friendly and most importantly "honest" staff. My wife was very pleased with her new purchase so much so that when her daughter needs a car, FLC will be her first port of call.
                                        Anoop T
                                        Anoop T
                                          Auto Trader
                                          Honest, Genuine Dealer With Great Service
                                          I would highly recommend this dealer. Really nice guys and straight forward and honest. Called up about a 325d, spoke with Charlie & Dan, they were very professional and helpful with answering details questions. Drove down over 100 miles to see the car and was exactly what the described and the details. Gave me a fantastic deal also. Really happy with the dealership, staff, car and their service.
                                          Jason H
                                          Jason H
                                            Auto Trader
                                            Best about
                                            Excellent customer service all round brilliant Helpful polite 2nd car from them too guys all of them
                                            Paul M
                                            Paul M
                                              Auto Trader
                                              Superb Customer Service
                                              Charlie was superb in handling our sale. Great customer journey. I would thoroughly recommend FLC to my contacts.
                                              Man Who knows
                                                Google
                                                Great experience buying a car for my Daughter. Staff are extremely helpful and knowledgeable about the vehicles that are on offer. Would highly recommend buying your next car from FLC CARS
                                                Matthew R
                                                Matthew R
                                                  Auto Trader
                                                  Car purchase
                                                  The team at FLC were very helpful and patient. Great customer focus throughout and at no time any pressure to purchase which was refreshing. I would certainly recommend FLC.
                                                  tracey shannon
                                                    Google
                                                    I bought a car of these guys 2 weeks ago, collected it last week. From the minute i stepped onto the forecourt, they were the easiest most friendly professionals I have had the pleasure of dealing with. No pushy car sales attitude and more than helpful with any questions i had. Cannot recommend them enough.
                                                    Tilly Jeanette Pearce
                                                      Google
                                                      The team were extremely friendly and patient when I was trying to pick out the right car for me, and gave me essential advice when it came to the practical sides of buying my car. Really impressed and highly recommend.
                                                      Nigel Boston
                                                        Google
                                                        Great people to do business with and very pleasant
                                                        K Boston
                                                          Google
                                                          Very happy with the service we received! Good bunch of guys, highly recommend them. My car is wonderful!
                                                          Diego O
                                                          Diego O
                                                            Auto Trader
                                                            Easy and Excellent Services
                                                            Friendly and helpful , Second to no one from my experience buying Couple of cars in the past. Definitely will recommend them with my friends.
                                                            Paul R
                                                            Paul R
                                                              Auto Trader
                                                              Magnificent, Friendly, professional (That’s Dan)
                                                              Dan was excellent from start to finish and he was professional, polite , helpful in fact everything to need when buying a car on behalf of a relative(my grandson) they honoured there pledge to offer more ongoing support to NHS workers and presented the car on the day of purchase as If it was a new car not a 7year old car. It is my Grandsons first ever car and Dan and the team made it so special for him.
                                                              Shane O
                                                              Shane O
                                                                Auto Trader
                                                                Amazing Service
                                                                Staff was very friendly and helpful. Outstanding service & very transparent!
                                                                Vernice Doll
                                                                  Google
                                                                  100% recommend. went to part exchange and got my new car the next. They went above and beyond for me. They gave me the best deal they could. I went on my own and they didnt mug me off as you would of expected being a young lady getting a car on my own. Definitely be going back for future cars.
                                                                  rhiannon piccaver
                                                                    Google
                                                                    Very happy with my new car and the excellent service that I received at FLC. Frank was very helpful, making the overall experience pleasant and easy. I would strongly recommend FLC and would go back in the future. Very quick responses over email to any questions so Thank you!
                                                                    Muhammad Yahya Meah
                                                                      Google
                                                                      I cannot recommend a car dealer as much as I recommend these guys. I live more or less 300 miles away from the dealer from the first call they were a pleasure to deal with. A little while after I bought the car it developed some faults so as expected I was panicking but as soon as the lads found out about the issues they took the car back repaired everything and gave me a courtesy car for the duration. I met and spoke to a few different lads throughout my experience and everyone of them were just brilliant and nothing was ever too much trouble for them. Without hesitation I would buy my next car from FLC and recommend them to anyone considering buying a car from them. Keep it up.
                                                                      Amy Angeletta
                                                                        Google
                                                                        I've purchased a few cars from here over the years and never once had a problem. Customer service is always great and they go above and beyond to help me out if needed.
                                                                        Scott Norman
                                                                          Google
                                                                          Although FLC didn't have what we were looking for on the day, the very helpful staff took our contact details and offered to let us know if the car we were looking for comes in. A lot more helpful than the other two car dealerships we visited that day.
                                                                          Mark S
                                                                          Mark S
                                                                            Auto Trader
                                                                            Fantastic guys!
                                                                            Non pushy sales and very informative would recommend to everyone. Aftersales is also brilliant!
                                                                            Danian C
                                                                            Danian C
                                                                              Auto Trader
                                                                              Thoroughly nice blokes!
                                                                              My partner and I recently bought a car from FLC (2015 Audi S4 Avant) and we could not have had a more relaxed and pleasant experience. Everyone we spoke to on the three occasions we visited was friendly and took an interest in us, everyone had time for us. If I am being honest, my initial approach with car dealers (independent or main dealer) is one of caution, however, at FLC I need have had no concerns. Not once did I feel pressured into buying, there was no hint of a ˝If you don’t buy it now, it will be gone in the morning˝ approach. Eventually, when the deal was done we agreed on a new MOT that would be clear of advisory notes. In the the end this meant FLC had to fit a set of rear brake pads and two rear tyres. Rather than fit a pair of cheap ones, FLC matched the Pirelli Pzero fitted to the front. I don’t think every car dealer would have done that. On the day we collected the car it had been valeted and all the paperwork was ready to go. What a great day.
                                                                              Liam L
                                                                              Liam L
                                                                                Auto Trader
                                                                                Very professional. Highly recommended
                                                                                I have now bought two cars from FLC..On both occasions they were very helpful and professional. When an issue arose with the first car their warranty dealt with it. I would highly recommend them.
                                                                                Alota I
                                                                                Alota I
                                                                                  Auto Trader
                                                                                  Customer service
                                                                                  Staff are very helpful and gives you advice on which car is suitable according to your needs and budget
                                                                                  Sam T
                                                                                  Sam T
                                                                                    Auto Trader
                                                                                    excellent service
                                                                                    excellent- good to deal with, polite, efficient. Easy to buy a car from!
                                                                                    Nassim Sadeg
                                                                                      Google
                                                                                      Very good experience I had with Charlie he sold me a lovely car for my wife and you were so professional I'll buy again from FLC😁
                                                                                      Danian Clayton
                                                                                        Google
                                                                                        My partner and I recently bought a car from FLC (2015 Audi S4 Avant) and we could not have had a more relaxed and pleasant experience. Everyone we spoke to on the three occasions we visited was friendly and took an interest in us, everyone had time for us. If I am being honest, my initial approach with car dealers (independent or main dealer) is one of caution, however, at FLC I need have had no concerns. Not once did I feel pressured into buying, there was no hint of a "If you don't buy it now, it will be gone in the morning" approach (thank you Dan). Eventually, when the deal was done we agreed on a new MOT that would be clear of advisory notes. In the the end this meant FLC had to fit a set of rear brake pads and two rear tyres. Rather than fit a pair of cheap ones FLC matched the Pirelli Pzero fitted to the front. I don't think every car dealer would have done that. On the day we collected the car it had been valeted, the paperwork was ready and I was able to tax the car in the showroom using an FLC PC, It could not have been easier. My partner and I would both recommend FLC to anyone looking for a good deal on a secondhand car.
                                                                                        Mark Burgess
                                                                                          Google
                                                                                          Very friendly and helpful, great experience.
                                                                                          Muhammad
                                                                                          Muhammad
                                                                                          Good customer service. Friendly and helpful staff.
                                                                                          Javi Flores
                                                                                            Google
                                                                                            My wife and I were looking for a car after Boxing Day, Purchased a car, excellent service throughout the process. Helpful and friendly staff, weren't pushy at all. Would recommend them. Thank you, We are loving my new car!
                                                                                            Ryan Roofing
                                                                                              Google
                                                                                              Firstly I would like to say a big thank you to dan who has dealt with the whole process of buying my new BMW X5. My experience from start to finish has been spot on. Friendly staff cars are as described and best of all the finance company these guys use are great such a good apr rate you would be silly to not purchase form this company as they are probably the most honest and efficient car dealership I have ever dealt with . Will use these guys from now on hopefully they have a car I'm looking for when I'm ready to get rid of this beautiful beast I have just purchased . Thanks again FLC cars 5 stars from me !
                                                                                              27/11/2019
                                                                                              FLC Group Hi Ryan, thank you for taking the time to leave a review. We are delighted to hear that you were happy with the service you received from us. It was a great to meet you and deal with you. We hope to see you again in the future when you are looking for your next purchase. Thank you once again, from all the staff at FLC.
                                                                                              Hannah F
                                                                                              Hannah F
                                                                                                Auto Trader
                                                                                                Great service
                                                                                                Super helpful and friendly. Very happy with everything.
                                                                                                Daniel C
                                                                                                Daniel C
                                                                                                  Auto Trader
                                                                                                  Good service, run by a family
                                                                                                  Nice guys that work there, very helpful. Organised tax and insurance cover for me so I didnt have to worry about it
                                                                                                  Kevin Ogilvie
                                                                                                    Google
                                                                                                    All of my family have bought cars from FLC and I have just bought my second. They didn't have the car my wife wanted but within a week they got her one. The service is second to none. I would recommend them to anyone.
                                                                                                    About Us…
                                                                                                    Falling Lane Cars

                                                                                                    Falling Lane Cars


                                                                                                     Corner of Falling Lane
                                                                                                    Falling Lane,
                                                                                                    Yiewsley, West Drayton, Greater London, UB78AA
                                                                                                    •   01895444626



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                                                                                                    Overall Rating…
                                                                                                    4.0

                                                                                                    OVERALL RATING   4.0

                                                                                                    The overall rating takes into account only reviews collected on We Love Reviews
                                                                                                    214 REVIEWS IN TOTAL AND 6 TRUSTED REVIEWS COLLECTED ON OUR REVIEW PLATFORM

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                                                                                                    • Google Google
                                                                                                      Overall Rating: 4.6
                                                                                                    • Car Gurus UK Car Gurus UK
                                                                                                      Overall Rating: 4.5
                                                                                                    • Auto Trader Auto Trader
                                                                                                      Overall Rating: 4.4
                                                                                                    • We Love Reviews We Love Reviews
                                                                                                      Overall Rating: 4
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