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Marcus Bromley

VERIFIED CUSTOMER
Review collected in partnership with this Business

We Love Reviews
15/02/2024

Excellent service
FLC have a very good selection of used vehicles and the staff are friendly and helpful. My car came without a locking wheel nut and tyre repair kit but within a couple of days I received both through the post. Can’t ask for more. I would definitely purchase my next used car from FLC. Very pleased customer.

Carol Love

VERIFIED CUSTOMER
Review collected in partnership with this Business

We Love Reviews
10/02/2024

excellent service
Great service from start to finish. Charlie and his dad were very helpful I would recommend this company

Sabrina Olayinka

VERIFIED CUSTOMER
Review collected in partnership with this Business

We Love Reviews
31/01/2024

Great service
Was quickly seen upon arrival and received great service. Then drove away in no time with my brand new car thank you guys very much

Rachel Dryland

We Love Reviews
20/01/2024

Completely mugging off customers
Went in the beginning of January saw this 1 particular vehicle which they still have! I spoke to a man and explained my financial position which was easy to work with. He was not interested at all it was no, no, it will go quickly. It’s been a month. Anyway I call as I haven’t even seen it open. And his colleague answered I asked what the mileage was over 100,000. It was extremely over priced very warn leather seats.

Tiffany Roffey

We Love Reviews
10/01/2024

Incredible customer service
Brought a car from FLC last June which unfortunately had some issues later on in the year. The whole team were absolutely fabulous, paid for all of the work to be done, offered me a courtesy car, and even returned it clean with a full tank of fuel. We’ve now purchased a second vehicle with them as they really look after their customers. Couldn’t recommended them enough.

Harry Williams

VERIFIED CUSTOMER
Review collected in partnership with this Business

We Love Reviews
03/01/2024

BMW X1
This is the 2nd car we have brought from FLC motors. They go above and beyond for there customers. Being let down by other car dealers me and my partner was super apprehensive about buying another car, but they really look after you. I would recommend FLC to anyone looking to buy a new car, you don’t get completely forgotten about as customer soon as you drive off, customer service is super friendly and they answer any of your questions.

100% recommend

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Harry Williams's picture of ...

Joseph Harwood

VERIFIED CUSTOMER
Review collected in partnership with this Business

We Love Reviews
25/12/2023

Great service
The team are great and incredibly helpful. Could not recommended them enough! Thank you all :)

Thulisile Ndhlovu

VERIFIED CUSTOMER
Review collected in partnership with this Business

We Love Reviews
20/12/2023

The staff where friendly
The staff at the dealership have been friendly even all call. They thought l had said Saturday collection but still managed due process everything that Friday. They have quick hassle free finance , no bankstaments or payslips requested.

The car is beautiful but while driving from London to Durham l realised drivers heated seat is not working but since l didn’t buy extended warranty l would need to take the car to London from Durham. I also don’t know if adverts are not obliged to say car has single key and no car mats so that you know before buying 🙈🙈. Am a woman lol l don’t know much about car buying. My experience was good would consider using them again , l will just ask questions

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Thulisile Ndhlovu's picture ...

Duncan Swan

We Love Reviews
20/09/2023

Easy purchase; excellent car
Three months on from buying a Fiesta from FLC we have had no problems at all with the car; drives like a dream. And the whole buying process was so easy - no pressure at all to buy and once we had made our mind up, a deposit paid, then the car was ours. Service and MOT both completed prior to handover. Couldn't recommend FLC highly enough - thank you !

Tracey Dickens

We Love Reviews
02/02/2022

BRILLIANT
CHARLIE WAS BRILLIANT FROM START TO FINISH , I NEVER THOUGHT I WOULD GET MY CAR THE SAME DAY.LOOKED UP THE FINANCE FOR ME , YOU COULD TAKE YOUR TIME LOOKING FOR THE RIGHT CAR.
I WILL TAKING OTHER FAMILY MEMBERS THERE

Karen Lucas

We Love Reviews
20/01/2022

Excellent service and great cars.
Purchased our vehicle from FLC garage today and very happy. We were impressed with the excellent customer service and nice to have professional salesman who are not pushy and let us view the car alone. Also had some lovely motors for sale. Would definitely recommend, thank you.

Bob Craddock

We Love Reviews
03/11/2021

Excellent customer service
I phoned FLC and spoke to Dan. He arranged for several cars to be available to me to view. He was very well informed on all the vehicles and helped me find the right one for my daughter. I decided on a one owner low mileage Q3 diesel manual. After a few minor details a trade in was agreed and they delivered the new car to us at home and collected the old one.
FLC cars is a well established business while Dan delivers and excellent customer experience.

Philip Karkare

We Love Reviews
24/09/2021

Worse experience
Bad experience, I would not recommend anyone to go there.
I purchased Audi Q5 on the last day of July this year. The price of the vehicle was high in consideration of the low mileage; however the back seat headrest and boot space cover were missing. The sales executive promised to send it by parcel, after few weeks I received boot space cover but no headrest, he states that he could not receive a headrest from the owner and try to arrange an alternative but can't give the new one, I am still waiting to receive the head rest.
The second problem that happened after 4 weeks of purchase was battery leakage,
I managed and fixed with the new battery; however, one week later battery was flat. The auto electrician found some issue with battery leakage but could not pinpoint it.
I asked the sales executive whether this issue existed earlier, but He denied it.
Now I am driving this vehicle with the fear of break down because of an electric problem.

Claire Howkins

We Love Reviews
04/08/2021

Amazing service
We bought a car today from here we were helped the whole time by a gentleman Charlie. He went above and beyond to help us with our car and purchase. Such a friendly family run business would recommend to anyone to buy a car here.Very honest reliable helpful people.

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Claire Howkins's picture of ...

Nicholas Martin

We Love Reviews
06/06/2021

Honest dealership : not internet car lot selling
Just bought my sons first car from FLC. First class experience from all the staff and we travelled up from Stratford upon Avon as there was nothing local that could offer anything like the standard and customer service that FLC offered. Whole process was straightforward from the initial phone call to pick up. Alfa was immaculate on collection and nice to see genuine, honest standards still exist in today’s somewhat eccentric world.

Neil Johnston

We Love Reviews
06/06/2021

Great car, great service
I'm very happy with the Audi Q3 I bought from FLC yesterday. The car's great and it was a very pleasant buying experience. Thanks!

Liz McMillan

We Love Reviews
02/06/2021

Fantastic help
I wanted to share how kind and helpful everyone in the showroom was and I wasn’t even buying a car!!
I was out jogging and tripped and fell and smashed my nose and face. Tim was driving past let me sit in the showroom gave me water and then even drove me to the hospital. What a service and so kind with no benefit to them. So just wanted to say a huge thank you

Sarah Lee

We Love Reviews
12/04/2021

BMW experience
The staff were polite, helpful, understanding and very knowledgable about all aspects of the car industry. Charlie was very patient and no pressure applied to buy the car. All Covid rules applied inside and outside. A great experience and made to feel at ease. Lovely car brought and wishing flc best wishes for the future 🚘

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Sarah Lee's picture of Falli...

Jason Rolls

We Love Reviews
09/04/2021

Audi A1-Red
Great buying experience, very professional all the way through.
Had a slight issue with the car but this was dealt with immediately and professionally.
Charlie and the FLC team were very courteous and helpful throughout the purchase, it was a pleasure to do business with them again.
Thanks
Jason R

Suzanne Roake

We Love Reviews
28/03/2021

Fantastic service
Buying a car made so easy from start to finish!
Dan was very helpful, even sorted my car tax out for me!
Highly recommend this garage!
Thank you

Matthew Ruck

We Love Reviews
31/08/2020

Car purchase
Mick was very helpful and patient. Great customer focus throughout and at no time any pressure to purchase which was refreshing. I would certainly recommend FLC.

Ciara Donovan

We Love Reviews
11/10/2019

Great experience
Bought a Ford KA from FLC dealt with DAN, fantastic service. Delighted with the car would definitely recommend FLC.

John Palmer

We Love Reviews
04/10/2019

Excellent service
This is the second car I have had from FLC both have been excellent cars FLC are always friendly and helpful and very efficient

Simon Bannard

We Love Reviews
25/06/2019

Faulty Car
I bought a BMW X3 for £9,000 in October 2018 and after 4 months a drivetrain fault appeared.FLC said they can’t help because the warranty is for 3 months but the car had the fault when it was sold to me. Going to need new EGR cooler and injectors to fix it at a cost of £3,500! Terrible car and would not trust buying a car from FLC again.

Chemaine Best

We Love Reviews
23/01/2019

Good service
I brought my 2015 car here. A check engine light came on after a few days I called them and they said to bring it back and they will fix it. It’s now fixed there was good communication and a vey good and polite service.
After having dealt with some less than honest second hand car dealers in my time, I would recommend these guys for the polite and prompt service I received alone

Jennifer Entwistle

Google
02/03/2024

I bought a car from FLC today, Charlie was very helpful and knowledgeable. Would highly recommend.

Marcus Bromley

Google
15/02/2024

Excellent service. Very pleased overall with my purchase. Would highly recommend FLC. Nothing was too much trouble for them.

Robert Baker

Google
02/02/2024

Very happy with the exceptional service I received at FLC today. First time getting a car on finance and they made the whole process digestible, and made me feel at ease. Would highly recommend to anyone looking to get a new car!!

tiffany roffey

Google
10/01/2024

Brought a car from FLC last June which unfortunately had some issues later on in the year. The whole team were absolutely fabulous, paid for all of the work to be done, offered me a courtesy car, and even returned it clean with a full tank of fuel. We've now purchased a second vehicle with them as they really look after their customers. Couldn't recommended them enough.

Rachel Moore

Google
08/10/2023

Incredible service. Lovely attentive staff. Went above and beyond for me. Wouldn't buy a car anywhere else. Charlie was amazing. Thank you so much

Duncan Swan

Google
20/09/2023

Easy purchase; excellent car Three months on from buying a Fiesta from FLC we have had no problems at all with the car; drives like a dream. And the whole buying process was so easy - no pressure at all to buy and once we had made our mind up, a deposit paid, then the car was ours. Service and MOT both completed prior to handover. Couldn't recommend FLC highly enough - thank you !

Bafrin K

Google
20/09/2023

I bought 2 cars from them in the past, had no issues with them. Thanks 😊

Neve Jones

Google
30/08/2023

Sorry it has taken me awhile to get around to writing this! I brought my first car from FLC and it was such an easy and comfortable process with them. Charlie was amazing and very helpful. The atmosphere was great and everyone was really welcoming. Thanks again!

Linda Comerford

Google
02/08/2023

Another car purchased at this dealers i have been using them for years had a fault with the car i recently brought spoke to Dan and problem now sorted I wouldn't use anyone else

Paul Cooke

Google
09/07/2023

Very professional and prompt service and very helpful and friendly 😊

zara Furreedan

Google
27/06/2023

They are a reliable trustworthy car dealership, and Dan and the team were absolutely lovely. I will recommend you to my family and friends!

Liene Pimenova

Google
26/06/2023

Great selection of cars and sales guys are very knowledgeable. After sales service was excellent. Would highly recommend this dealer.

peter buchanan

Google
01/06/2023

Dan was absolutely great to deal with great customer service can't recommend FLC enough.Dan can't do enough for his customers.

Pete M

Google
29/05/2023

I arrived at the dealership and was treated with fairness and professionalism. They cater to you well and their cars have been serviced and well looked after. Well established company and would recommend them to any new buyer or any looking to upgrade

Karen Kettle

Google
19/02/2023

Great service, helpful, polite and not pushy at all. Would and will recommend to anyone looking for a quality used car

MARTIN WAIRIMU

Google
28/01/2023

Excellent customer service from Charlie

Marta Cazorla

Google
24/01/2023

Reliable, effective and very professional service from FLC. Location also convenient for me, which is a bonus. I would definitely use again for my next car and would recommend a 100%.

Ashley Rose

Google
16/12/2022

Brilliant people, really helpful and happy dealing with my credit provider for me, only thing I was disappointed about was after paying 9ish for my car it asked for a service within four months 😑 first time buying from a dealer though so i just assumed it'll have a service and a m.o.t but I only got a m.o.t,

Happy Hira

Google
19/11/2022

Great service. Nice cars. Recommended

MOHZAM ALI

Google
06/11/2022

I recently purchased a BMW from them, really happy with the car, FLC were very helpful and I would highly recommend them. They went out of there to fix a few niggles for me, and I really appreciate the fantastic service they gave me.

paul meyler

Google
29/10/2022

Great service and the car is great condition. Test drive was perfect felt really happy buying from FLC. Will be back in the future!

Javed Asim

Google
01/09/2022

Bought my Audi from here I travelled from Birmingham process was easy, DAN done everything he could for me, I'm really happy with my car would definitely recommend this place FLC 👍

GuruZ4PD7

Car Gurus UK
13/07/2022

Dealer responded to my enquiry very quickly

Cameron

Car Gurus UK
03/07/2022

Very good to deal with despite me not going through with the purchase.

Dave Ives

Google
17/06/2022

I would highly recommend FLC just purchased another car from them great service very polite and it was such an easy process

About Us…

Falling Lane Cars

Corner of Falling Lane
Falling Lane,
Yiewsley, West Drayton, Greater London, UB78AA

01895444626

Visit Us…

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