Tailor-made Service. As a newbie to the commercial van sector I found Kevin and Terry incredibly helpful and patient. They took time to understand what I might need for my new business and made sure they found the vehicle best suited for it.
The whole process was painless and they even delivered the van to home.
Cheers guys. 👍
my new van I would choose tradervan again and would recommend them as I dealt with kevin heap he was brilliant from the first phone call to meeting him on Friday night to collect my new van defo 5 star treatment
Excellent Very helpful ,great price, kept to time lines, Awsome van. Really enjoyed the experience and have told everyone about where I got the van from. Thank you so much. I’m still yet to get that cup of tea tho 🤔 haha.
Purchase of small van Very easy to talk to. No pushy salesman relaxed atmosphere. Good turn around time bought on Thursday ready in Monday
Only very slight niggle no radio code available BUT remedied in 1hour !
Citroen Relay Not had the best experience with my purchase of Citroen Relay Van, purchased 10 plate for £6,600 98k mileage, dual mass fly wheel went after 6k miles and there customer protection refused to pay out as via video footage they agreed it was down to wear and tear rather than a manufacturer error, since then I’ve spent a further 4.5k on repairs. When I contacted them the guy dealing with warranty was on holiday and would get back to me, after a further email no response and warranty chap still on holiday six months later it seems. Although people dealing with my purchase at the time seem really genuine and good people.
Excellent service What can I say this is my second vehicle I have bought from trader van and I will be going back again when I trade my new van back in Terry made me feel very welcome and gave me the right package we sat down together and he asked me what I was looking for in a vehicle I told him and he done his most to deliver and he did so guys get yourself down to see Terry at trader van you will not be disappointed thanks graham
Amazing as usual 3rd van I have bought from these guys and every time they make it a painless journey , literally can’t thank them enough for everything , see you in a couple of years for my next van :)
Brilliant service from start to finish After looking everywhere for a van and being messed around I came across tradervan I now have a lovely van at the right price.i dealt with Kevin all the way through the very easy process he even agreed to meet me after hours to collect the van as I lived miles away and worked long hours he couldn't of been more helpful. Overall a quick friendly and great service. Thanks again Andy.
Modern method of buying, superb from start to finish Have had our new luton van for a few weeks now & faultless.
Like many business owners I just didn't have time to travel searching for a used van, purchased a 3 yr old iveco with low miles. Carried out a facetime viewing on 3 vans, sales person pointed out everything, and happily viewed and operated parts I wanted to see. Warranty, full mot, low mileage, good condition used van & delivered to us. Took me less than 30 mins for the face time, as apposed to traveling all day looking at rubbish and being disappointed.
Renault Traffic, high top 2016 Excellent van. Very friendly and professional service. Made buying a van much easier than on previous occassions.
Only one thing to note! Communication could be a little more faster. Slow to get back at times, but this is only a small observation :) Would definitely use you again.
Vivaro 2012 Absolutely brilliant service,
Terry and the team supplied me just what I wanted and nothing was to much trouble, kept in the loop at all times, I never knew buying a van could be made this easy, Terry asked me what I wanted and came back with a few choices for me, no pressure to buy, I would recommend trader van to anyone, I live 170 miles away from trader van, Terry offered for me to either pick up or he could deliver, and what a cracking price to be delivered, absolutely outstanding service, THANKS FOR EVERYTHING TERRY
Poor after sales response Contacting Trader van was simple and return calls prompt,
the questions asked were answered and assurance that the vehicle lived up to specification as described on the trade site.
One of the requests from us was the need for 2 keys as one is kept in our office for emergency reasons.
When the vehicle was delivered only one key was supplied and an explanation that another would take a couple of Months.
Trader van was contacted on a Monday 29th October and a message left for Jack to contact us, as no contact was made we then spoke to Jack on Thursday 1st November, the vehicle was delivered on Saturday 27th October.
The date today is 6th November and as of writing this review no further contact has been made with us.
Hi Terry we cannot yet give a review as we have not yet received the vehicle or completed the transaction? Hi Terry,
We have not yet received the vehicle or completed the transaction, therefore at this time we are unable to submit a review, but will be happy too when the business is completed!
Cowboys Do not ever buy a van from these guys paid 14000 for a Mercedes Vito was told by tradervan to book into Mercedes to get the sensor done and I book the van into Mercedes turns out the van need £1,000 worth of work done tried to contact tradervan yet nobody ever seems to get back to you happy enough to take your money but not happy enough to help you
Superb Was treated very well, on a personal level by Kevin and came away with exactly what I was after, chose from a great selection of vans and couldn’t be happier with my van. Would highly recommend to anyone looking for a new van
A very satisfied Customer at Tradervan. I recently purchased a Van from Tradervan and found it to be a very enjoyable experience dealing with a professional team of people with no sales pressure what so ever. The Team were very helpful during the early stages of me selecting a van and making the right choice through to the final purchase. I would recommend Tradervan to anybody looking for a quality Vehicle.
Very good Pleased with the sales service provided by Kevin. Never once felt under pressure to purchase always kept me informed of progress and once sale was complete he remained extremely helpful . Highly recommend.
Kevin Kevin got straight on the case found me what I was looking for in a van sorted finance all I had to do was go collect it straight forward straight talking bloke done me proud will be getting another van from him in the future
Very professional I have always found Tradervan to be very reliable and professional and have purchased three vans , I would thoroughly recommend them to anyone wishing to purchase a commercial vehicle.
Replacment Mercedes Sprinter After having our van stolen Trader Vans came up with a replacement very quickly and had it ready to drive away with new livery and security locks within a week.
Very impressed !
No messing around. I viewed a vehicle on Saturday late afternoon. Put down a deposit and it was serviced and ready to be collected by Monday pm. They stayed open late to accommodate us. Although you don’t know the fabric of a company until there is a problem I would be most surprised if Terry and his team let us down if that situation arose. You get a feel for people and I felt that I was dealing with a trustworthy and reliable company that stood by and honoured their word. Thank you.
Excellent I would just like to say this was very better experience I have ever had when buying a vehicle,
Kevin listened to what I need, give very good advice, and found me a van that matched my requirements.
Great service Just picked my van up today and I'm very happy with it. Kevin who sold me the van was brilliant from start to finish he really went the extra mile to help me. Would definitely recommend. Thanks Kevin
Darren stoned Van is great well worth the money the after service is 100% .everything getting sorted with not mush fuzz .with a threw minor problem .but that show how good this firm is on sorting it out .I would say to anyone buying van use van trade
A truly professional co . Very happy with every aspect of my experience with Tradervan from start to finish Terry was very helpful getting me a van at the price that suited me, he obviously takes pride in the way he runs his business . I had a problem with one window and they fixed it straight away no excuses or delays , I was well impressed with all the staff . Thanks for getting me back to work so quickly good luck for the future guys. Greg Skinner .