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Martin Quickfall
Martin Quickfall
    We Love Reviews
    Peugeot tepee
    Seemless experience George our salesman was excellent and answered all our questions without a problem and has since followed up on our purchase would definitely recommend.
    Karen Mackenzie
    Karen Mackenzie
      We Love Reviews
      First class service
      Recently purchased a car and have to say how pleased we were with the service and how highly we would recommend it. They have a wonderful non pushy approach. We would like to say a special thank you to Will for his endless patience and good humour. All in all a stress free experience.
      Diana Cleminte
      Diana Cleminte

        Helpfulness

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        Follow-up

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        Value for Money

        We Love Reviews
        Great
        All was easy and fast! Great customer service. Thx guys!
        Charlie Betts
        Charlie Betts

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          We Love Reviews
          service
          excellent service and communication from Thomas from start to finish could not have been better a pleasure to deal with
          linda piggott
          linda piggott
            We Love Reviews
            Not such a good experience
            Unfortunately given a low rating due to many frustrations experienced from beginning to end culminating in the car I had collected breaking down as soon as I got it home. We then had to arrange our own tow truck to take the car back to the garage as they were too busy with other customers to arrange one for us.
            07/06/2019
            Response by
            The Family Car Centre
              Hi Linda, We are deeply sorry you experienced a problem with your car when you got home. This is not something we could have foreseen and when we heard about this, our member of staff that was working called our manager who said that we should refund the transaction without any hesitation. You didn't have any home recovery so we covered the cost of this but did request you called them as there was only one member of staff in who was with 2 sets of customers at the time who were also getting impatient with him. Sorry again for your issue and how it was handled, I can assure you none of us here wanted this to happen to you, especially when you got it home for the first time. I really hope you can forgive us moving forward and that you have now sourced a suitable replacement.
            Emma Tompkins
            Emma Tompkins

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              We Love Reviews
              Car Purchase - Joe
              Excellent service - Joe was great and not too 'salesy'. He didn't push us, was helpful with the information he provided and let us take our time to come to a decision. All round very happy! Thank you :-)
              Andrew Jolly
              Andrew Jolly

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                Follow-up

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                We Love Reviews
                Excellent service
                Excellent service, time given to view cars on offer, given time to really rest drive the car, not pushy and explained everything in way easy to understand. Advertising good with a great number of photos showing vehicles from all angles. Would recommend. Thanks Todd and the family car centre
                Linda Downes
                Linda Downes

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                  We Love Reviews
                  Good all round service
                  Thomas and Todd were very helpful when I chose my VW Golf. There was no pressure in making me buy. They show all the gadgets and ow they worked.lovely friendly environment.
                  Roger Brown
                  Roger Brown

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                    We Love Reviews
                    Nothing was to much trouble
                    Couldn't really believe that the car, though six years old, only had 7000miles recorded. It was presented, valeted,and serviced. I drove away with a full tank of petrol. The family car company, well I would go back to them again.
                    Christopher John
                    Christopher John

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                      We Love Reviews
                      Chris and Sue Webb
                      We were made very welcome from the start even before we had agreed to purchase a car.
                      We very much liked the Golf we had come to see and agreed to buy this car. Everything was explained to us in a way that put us very much at ease and the purchase went through without a hitch.
                      Thank you Thomas and your colleague for all your help and we would certainly recommend you and your company to our friends and family. We appreciated your follow up call to see all was well and was impressed the car came gift wrapped !!
                      Angela Jewitt
                      Angela Jewitt

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                        We Love Reviews
                        Excellent customer service
                        Excellent customer service, very helpful and friendly. Went above and beyond to make sure I drove away with confidence in my new car... not experienced this level of service with other garages when purchasing a car. Should highly recommend.
                        Sue Carter
                        Sue Carter

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                          We Love Reviews
                          How to make an OAP feel like a cougar.
                          Driving past the family car Centre I saw a beautiful Nissan juke . WOW. I just had to enquire about this. Thomas was the main person I saw. But everyone on the sales team and the service department were so friendly and helpful. From a car that had no modern features. I now have a car that totally baffles me. But I KNOW that all I have to do is ring the sales team and they will enlighten this OAP. I have no doughts that they will do everything in their power to make sure I not only understand my car but I will enjoy being a cougar. Well done all.
                          Charlie Eling
                          Charlie Eling

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                            We Love Reviews
                            Very happy
                            I went into the family car centre and they were very helpful and polite. They went through everything with me when I was looking at getting finance and explained everything to me in good detail so I fully understood. I would definitely recommend to everyone!
                            Sarah Larkcom
                            Sarah Larkcom

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                              We Love Reviews
                              Amazing company
                              Amazing company so helpful & really to care of me 👍🏻 Highly recommend
                              Raymond Payne
                              Raymond Payne
                                We Love Reviews
                                Very good, I would recomend my friends to visit you.
                                I was thinking of changing my car, then my wife said let visit your cars. The result, a car and I am more than pleased with. The service, by your staff, great.
                                David Durick
                                David Durick

                                  Helpfulness

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                                  We Love Reviews
                                  Easy Experience
                                  The team made the process of buying our car easy. Big thanks to Thomas, Todd and the rest of the team!
                                  Matt Loewenthal
                                  Matt Loewenthal
                                    We Love Reviews
                                    Very Friendly not pushy
                                    Arranged to see a Toyota GT86
                                    And met Tom Sorfleet
                                    Very professional and friendly service and no problems arranging a test drive.
                                    The Auto box( I know who buys a GT86 with an auto) option was just not quite for me and I went away to think about it.
                                    Well someone else bought it instead that afternoon so alls well that ends well
                                    Thanks Tom for your help. Have no problem recommending you guys.
                                    Lynne N
                                    Lynne N
                                      Auto Trader
                                      Prompt, positive, professional
                                      We are thrilled with our used VW Polo bought from The Family Car Centre earlier this year. Prompt, positive, professional - the team are fantastic. Highly recommended.
                                      Rosemary T
                                      Rosemary T
                                        Auto Trader
                                        Highly recommended
                                        Very friendly guys to deal with. Very accomodating when I had to change viewing time. All the cars were presented really well. No pressure on sale. Would happily recommend them to anyone.
                                        Maria Q
                                        Maria Q
                                          Auto Trader
                                          The family car centre
                                          They was really helpful and good customer service They even went out their way to try and find me the best finance for the car that I wanted.
                                          Dexter T
                                          Dexter T
                                            Auto Trader
                                            A simple and stress-free experience!
                                            It was a pleasure buying our new car from the Family Car Centre. Our salesperson Will was incredibly helpful when purchasing our Peugeot 2008, he made the whole experience simple and stress-free. Would definitely recommend!
                                            Stephen B
                                            Stephen B
                                              Auto Trader
                                              10/10 excellent service
                                              Fantastic from start to finish! Todd was so helpful and sorted everything for me super quick. I wouldn’t hesitate to recommend Todd and family car centre to anyone!
                                              Andrew B
                                              Andrew B
                                                Auto Trader
                                                Excellent customer service at Family Car Centre.
                                                Family Car Centre gave great customer service, the part exchange was smooth and fair, we would buy from them again in the future, we are happy customers.
                                                Elizabeth F
                                                Elizabeth F
                                                  Auto Trader
                                                  Buying car for new driver
                                                  They were helpful, professional and friendly. Great service highly recommended
                                                  Tom A
                                                  Tom A
                                                    Auto Trader
                                                    Great service
                                                    Purchased a lovely Tiguan from these people, very good service. There was an unforeseen issue with the car but they fixed it very promptly over Christmas and also provided a courtesy car in the meantime. Very good service, would highly recommend.
                                                    Tom C
                                                    Tom C
                                                      Auto Trader
                                                      Great choice for used cars
                                                      I bought a 2015 Kia Ceed from the Family Car Centre a couple of weeks ago. I was very pleased with the car and the fantastic service from everyone I dealt with there. The overall experience was very relaxed, from the test drive to sorting out the tax on collection, and in between they were quick to respond to all of my questions.
                                                      Jacqyeline P
                                                      Jacqyeline P
                                                        Auto Trader
                                                        Great experience
                                                        Staff were very Polite, helpful and friendly. They were not pushy.
                                                        Keith W
                                                        Keith W
                                                          Auto Trader
                                                          Collection of Car
                                                          Found that the experience was stress free with very friendly and efficient staff.
                                                          Emily S
                                                          Emily S
                                                            Auto Trader
                                                            Top Service
                                                            Excellent service, car was exactly how they described it over the phone, and the process was efficient - drove home with my new car the same day!
                                                            Amenan A
                                                            Amenan A
                                                              Auto Trader
                                                              Customer appreciation
                                                              I had an excellent experience with The Family Car Centre. I met two lovely Sales People. They were very friendly, helpful and patient. with someone like me who has a little experience with cars. I very much appreciated the presence of the Sales Executive during the test drive. I am happy with my purchase and I am looking forward to enjoy my drive. Thank you very much guys!
                                                              Alan H
                                                              Alan H
                                                                Auto Trader
                                                                Quality second hand cars .
                                                                Best experience we have had in years for buying a second hand car. No pressure experienced friendly staff. Nothing was too much trouble. Selection of quality second hand cars available at sensible prices best in the area. Very pleased with our replacement VW Golf. Will be a returning customer and reccomend Family Cars to family and friends.
                                                                Alicia H
                                                                Alicia H
                                                                  Auto Trader
                                                                  Very good experience
                                                                  I would highly recommend the Family Car Centre, a positive experience from start to finish. A very professional team. Thank you.
                                                                  Heather B
                                                                  Heather B
                                                                    Auto Trader
                                                                    Brilliant friendly service
                                                                    I had seen car on auto trader emailed the family car centre & arranged a test drive the next day. The sales assistant was brilliant, he knew everything about the car we were buying, answered all the questions we had. The sale was straightforward, Todd arranged the finance which was really quick. The atmosphere in their office was really nice all the guys & the young lady ‘Becky’ were very friendly & all showed interest in our purchase. After having my car for just a week I absolutely love it, I’ve had a courtesy call from the same sales person to check I was still happy with my car, & anything I needed to ask. Brilliant service, thanks guys great experience & very happy love my car.😃
                                                                    Keith M
                                                                    Keith M
                                                                      Auto Trader
                                                                      Easy and informative I would recommend to friends
                                                                      Very easy and plesant, the salesman who dealt with us was very helpful and the other sales people were freindly too.
                                                                      tamsin J
                                                                      tamsin J
                                                                        Auto Trader
                                                                        Great car buy
                                                                        The staff were friendly and officiant- they seemed to be knowledgeable-
                                                                        Damian F
                                                                        Damian F
                                                                          Auto Trader
                                                                          Very helpful
                                                                          The staff were very helpful and courteous in explaining the car I decided to purchase which has been a joy to drive so far. The video of the car prior to me viewing it was very helpful along with the Web site showing the various cars they have in stock
                                                                          alexandria F
                                                                          alexandria F
                                                                            Auto Trader
                                                                            Purchase of aygo
                                                                            What a great experience. From selecting my car to purchasing, Todd and team couldn’t have done more to make the process easier. There’s the videos that showed me everything as I was 2 hours away, any questions answered and most of all no hard sell ... just assistance every step of the way. Totally recommend this company. It was my birthday and they made my day! With lunch of sandwiches while we completed the deal, and a birthday cake and card when I left. Everything was genuine. A love of making the customer feel welcome and assured of a great deal. Got a great car at a great price with amazing customer service. I can only recommend the team to everyone.
                                                                            Tanya M
                                                                            Tanya M
                                                                              Auto Trader
                                                                              Excellent service
                                                                              Love my new Kia. Would recommend this dealership no hard sell just very friendly and helpful.
                                                                              Matthew S
                                                                              Matthew S
                                                                                Auto Trader
                                                                                Excellent service
                                                                                Nice friendly polite staff. Felt very welcome from the moment I came in. Would definitely reccomend and a good selection of cars.
                                                                                John G
                                                                                John G
                                                                                  Auto Trader
                                                                                  Very satisfied
                                                                                  We were pleased with the service we recieved and was very satisfied with our new car.
                                                                                  Tanya M
                                                                                  Tanya M
                                                                                    Auto Trader
                                                                                    A long established company
                                                                                    Good selection of cars and a friendly, courteous team.
                                                                                    Joseph B
                                                                                    Joseph B
                                                                                      Auto Trader
                                                                                      Great team, really helpful & really happy with car
                                                                                      Had a great experience at The Family Car Centre. The team were so helpful and went out of their way to help us. On this review we’re not allowed to mention a specific name but our main point of contact was new to the team but so lovely and went above and beyond. We love the car and the whole experience was very positive. Would highly recommend this dealership.
                                                                                      Richard N
                                                                                      Richard N
                                                                                        Auto Trader
                                                                                        Skoda Fabia
                                                                                        While helping my father to find a new small to medium sized hatchback, I saw the advert for a Skoda Fabia at TFCC. The car was exactly as described in the ad, and the staff were friendly, knowledgeable and helpful. They clearly explained the finance and insurance options to us without being pushy. Based on our experience, I would recommend this dealer.
                                                                                        Sergey D
                                                                                        Sergey D
                                                                                          Auto Trader
                                                                                          Excellent company!
                                                                                          I had a good experience with The Family Car Centre. The staff are friendly and keen to help, Todd was super helpful. The car was well prepared for the sale - very clean with a nice smell inside. In addition, they have a large selection of cars. I would definitely recommend this dealer!
                                                                                          Mark H
                                                                                          Mark H
                                                                                            Auto Trader
                                                                                            An excellent no-nonsense car dealership
                                                                                            The salesmen who helped us was very helpful and knowledgeable. He was definitely not pressuring us in the car sale or any up-sell. As he came from a servicing background he really was able to help and provide confidence in the warranty and aftercare of the car. Definitely recommend them to anyone.
                                                                                            Gill B
                                                                                            Gill B
                                                                                              Auto Trader
                                                                                              Purchase of VW Golf
                                                                                              Friendly and helpful people. No hard sell. They did all the online paperwork and registration which made the whole process stress free and straightforward. Great car, no post-sale issues at all. Thanks!
                                                                                              Emma H
                                                                                              Emma H
                                                                                                Auto Trader
                                                                                                Excellent service
                                                                                                Excellent, friendly service with great drive away same day service and a good range of quality cars.
                                                                                                Steve C
                                                                                                Steve C
                                                                                                  Auto Trader
                                                                                                  A very pleasant experience
                                                                                                  The guys here seem very honest and upfront and don’t treat you like an idiot, a genuinely pleasant experience. We would highly recommend the family car centre, the salesmen were very helpful and knowledgeable and there was absolutely no pressure to buy. Having visited several dealerships with the usual patronising sales pitch this was a welcome relief. We are really happy with our purchase and we believe we got a good car for a good price. Our other car will need replacing soon and I would be more than happy to deal with these guys again.
                                                                                                  Paul O
                                                                                                  Paul O
                                                                                                    Auto Trader
                                                                                                    Very good
                                                                                                    Very good very helpful and reliable and would recommend
                                                                                                    Linda N
                                                                                                    Linda N
                                                                                                      Auto Trader
                                                                                                      Absolutely the best place to buy a car.
                                                                                                      The Family Car Centre is definitely the first choice for a car purchase. We have bought 3 cars here and each time we have been treated courteously with absolutely no pressure to buy. Their After Sales service is faultless too. These boys make car buying effortless and thoroughly pleasant every time.
                                                                                                      About Us…
                                                                                                      The Family Car Centre

                                                                                                      The Family Car Centre


                                                                                                       Farnham Road
                                                                                                      Bordon, Hampshire, GU35 0QP
                                                                                                      •   01420471721


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                                                                                                      Overall Rating…
                                                                                                      5.0

                                                                                                      OVERALL RATING   5.0

                                                                                                      The overall rating takes into account only reviews collected on We Love Reviews
                                                                                                      115 REVIEWS IN TOTAL AND 17 TRUSTED REVIEWS COLLECTED ON OUR REVIEW PLATFORM

                                                                                                       12 VERIFIED CUSTOMERS
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                                                                                                        Overall Rating: 5
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                                                                                                        Overall Rating: 4.9
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