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Diana Cleminte
Diana Cleminte
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    Great
    All was easy and fast! Great customer service. Thx guys!
    Charlie Betts
    Charlie Betts
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      service
      excellent service and communication from Thomas from start to finish could not have been better a pleasure to deal with
      linda piggott
      linda piggott
      We Love Reviews
        Not such a good experience
        Unfortunately given a low rating due to many frustrations experienced from beginning to end culminating in the car I had collected breaking down as soon as I got it home. We then had to arrange our own tow truck to take the car back to the garage as they were too busy with other customers to arrange one for us.
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        07/06/2019
        Response by
        The Family Car Centre
          Hi Linda, We are deeply sorry you experienced a problem with your car when you got home. This is not something we could have foreseen and when we heard about this, our member of staff that was working called our manager who said that we should refund the transaction without any hesitation. You didn't have any home recovery so we covered the cost of this but did request you called them as there was only one member of staff in who was with 2 sets of customers at the time who were also getting impatient with him. Sorry again for your issue and how it was handled, I can assure you none of us here wanted this to happen to you, especially when you got it home for the first time. I really hope you can forgive us moving forward and that you have now sourced a suitable replacement.
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        Emma Tompkins
        Emma Tompkins
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          Car Purchase - Joe
          Excellent service - Joe was great and not too 'salesy'. He didn't push us, was helpful with the information he provided and let us take our time to come to a decision. All round very happy! Thank you :-)
          Andrew Jolly
          Andrew Jolly
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            Excellent service
            Excellent service, time given to view cars on offer, given time to really rest drive the car, not pushy and explained everything in way easy to understand. Advertising good with a great number of photos showing vehicles from all angles. Would recommend. Thanks Todd and the family car centre
            Linda Downes
            Linda Downes
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              Good all round service
              Thomas and Todd were very helpful when I chose my VW Golf. There was no pressure in making me buy. They show all the gadgets and ow they worked.lovely friendly environment.
              Roger Brown
              Roger Brown
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                Nothing was to much trouble
                Couldn't really believe that the car, though six years old, only had 7000miles recorded. It was presented, valeted,and serviced. I drove away with a full tank of petrol. The family car company, well I would go back to them again.
                Christopher John
                Christopher John
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                  Chris and Sue Webb
                  We were made very welcome from the start even before we had agreed to purchase a car.
                  We very much liked the Golf we had come to see and agreed to buy this car. Everything was explained to us in a way that put us very much at ease and the purchase went through without a hitch.
                  Thank you Thomas and your colleague for all your help and we would certainly recommend you and your company to our friends and family. We appreciated your follow up call to see all was well and was impressed the car came gift wrapped !!
                  Angela Jewitt
                  Angela Jewitt
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                    Excellent customer service
                    Excellent customer service, very helpful and friendly. Went above and beyond to make sure I drove away with confidence in my new car... not experienced this level of service with other garages when purchasing a car. Should highly recommend.
                    Sue Carter
                    Sue Carter
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                      How to make an OAP feel like a cougar.
                      Driving past the family car Centre I saw a beautiful Nissan juke . WOW. I just had to enquire about this. Thomas was the main person I saw. But everyone on the sales team and the service department were so friendly and helpful. From a car that had no modern features. I now have a car that totally baffles me. But I KNOW that all I have to do is ring the sales team and they will enlighten this OAP. I have no doughts that they will do everything in their power to make sure I not only understand my car but I will enjoy being a cougar. Well done all.
                      Charlie Eling
                      Charlie Eling
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                        Very happy
                        I went into the family car centre and they were very helpful and polite. They went through everything with me when I was looking at getting finance and explained everything to me in good detail so I fully understood. I would definitely recommend to everyone!
                        Sarah Larkcom
                        Sarah Larkcom
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                          Amazing company
                          Amazing company so helpful & really to care of me 👍🏻 Highly recommend
                          Raymond Payne
                          Raymond Payne
                          We Love Reviews
                            Very good, I would recomend my friends to visit you.
                            I was thinking of changing my car, then my wife said let visit your cars. The result, a car and I am more than pleased with. The service, by your staff, great.
                            David Durick
                            David Durick
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                              Easy Experience
                              The team made the process of buying our car easy. Big thanks to Thomas, Todd and the rest of the team!
                              Matt Loewenthal
                              Matt Loewenthal
                              We Love Reviews
                                Very Friendly not pushy
                                Arranged to see a Toyota GT86
                                And met Tom Sorfleet
                                Very professional and friendly service and no problems arranging a test drive.
                                The Auto box( I know who buys a GT86 with an auto) option was just not quite for me and I went away to think about it.
                                Well someone else bought it instead that afternoon so alls well that ends well
                                Thanks Tom for your help. Have no problem recommending you guys.
                                Molly G
                                Molly G
                                Auto Trader
                                  Amazing customer service
                                  I saw a car online and called up and spoke to the Senior Sales Executive and he was very polite and helpful on the phone. He sent me a very detailed video of the vehicle which was very helpful. I was very calm and relaxed as they are not the typical pushy sales garage. I was so confident after speaking to them and looking through the video that I bought the vehicle without seeing it. He also got it delivered to my driveway the day after I made my phone call with the vehicle in stunning condition! Great service and I love my Mini.
                                  Liam H
                                  Liam H
                                  Auto Trader
                                    Very welcoming
                                    They were very welcoming. They understood what I was looking for, my price range and helped me find something suitable.
                                    Justine C
                                    Justine C
                                    Auto Trader
                                      Excellent
                                      Really friendly company and they helped me make the right decision for a family car am very happy with my choice would highly recommend anyone looking for a car to go to the family car centre all the. Are are prepped to go so once I had made my choice I could take the car away within the hour which was great !
                                      William S
                                      William S
                                      Auto Trader
                                        Honest, trustworthy and all round pleasure
                                        Lovely guys from start to finish, knowledgable and without a lot of salesman patter trying to win a sale! Not once did I feel pressure and they were nothing but friendly professional and accommodating. Premises is a little sparse but they had just moved from their previous site apparently, but that’s not the important part, the quality of service and honest approach is the most important!
                                        Douglas L
                                        Douglas L
                                        Auto Trader
                                          How to make buying a car pleasurable...
                                          Dealt with by the new member of the team. Ver good experience, nice bunch of guys, knowledgeable and helpful. Very happy with the car purchased. would definitely recommend
                                          Raymond K
                                          Raymond K
                                          Auto Trader
                                            Very good service
                                            Very good service and polite and quick rate very good
                                            Wayne M
                                            Wayne M
                                            Auto Trader
                                              Small, thoughtful, caring and considerate...
                                              A very helpful small business, who offered impartial advice and made the whole car buying process very straightforward. My daughter needed a car in a hurry, and as I was going to be paying for it, there was a need to balance a vehicle which met her needs with my requirements for something which would hold its value short terms. Family Car Centre took the time to find out exactly what my daughter’s preferences were, and came up trumps with a very low mileage VW Golf diesel, in great condition. She’s happy, I’m happy, and the whole process sorted in 2 days, with bottles of free mineral water thrown in. Thanks guys.
                                              Graham C
                                              Graham C
                                              Auto Trader
                                                2nd hand Car purchase
                                                I dealt with more than one of the helpful and experienced staff who, because we were in France, prepared a personal video and then retained the car until our return. The actual purchase, after a test drive, took place in a friendly and relaxed atmosphere. We heartily recommend them.
                                                Margaret M
                                                Margaret M
                                                Auto Trader
                                                  Buying my new car
                                                  Friendly, helpful & efficient, easy to contact - a pleasant experience.
                                                  Justin D
                                                  Justin D
                                                  Auto Trader
                                                    Good prompt service
                                                    Very good service. I like the fact that the cars are checked and ready to drive away. We needed a car quickly and were able to pay and then it was good to go.
                                                    Jane R
                                                    Jane R
                                                    Auto Trader
                                                      A good experience.
                                                      Very polite, straightforward and didn’t talk in jargon. Initially I contacted by telephone. They came back to me when they said they would, not only with replies but also suggestions on how to get the best for me.
                                                      Terry G
                                                      Terry G
                                                      Auto Trader
                                                        Liked a car, bought a car.
                                                        I felt comfortable with my experience in buying my car with no pressure, the salesperson who can’t be named was very helpful and professional. Very pleased with everything and got phoned a few days later by the salesperson who can’t be named to see how I was with the vehicle and if I had any queries.
                                                        David M
                                                        David M
                                                        Auto Trader
                                                          How buying a car should be
                                                          Very helpful from initial contact: I was sent a video of exactly how to find the dealership and arrived without issue. All the staff are very friendly and attentive, but not pushy in any way. I felt that I was listened to and looked after, treated like a person and not a punter. They were honest about the car. Would highly recommend!
                                                          Jack C
                                                          Jack C
                                                          Auto Trader
                                                            Not your average ‘pushy’ car dealership!
                                                            Todd helped us to find the perfect family car today. It was hassle free and overall a great experience. Todd was honest and understanding. Would 100% recommend The Family Car Centre to our family and friends. Thank you Todd!
                                                            Luke T
                                                            Luke T
                                                            Auto Trader
                                                              Amazing company
                                                              I’m a big believer on hassle free sales persons. and when I approach the family car centre what a amazing company to deal with. No pressure no telling me that I should do this and I should do that. I left with a new car and they gave me a really good price on my trade in. Todd was my sale guy and what a pleasure he was. Many thanks to them and I would very highly recommend them to any one.
                                                              Helen P
                                                              Helen P
                                                              Auto Trader
                                                                Excellent Service
                                                                Fully recommend using The Family Car Centre. A very professional service from start to finish and not pushy at all. Very trustworthy, honest and knowledgeable. I would definitely purchase a car from them again.
                                                                Andrew J
                                                                Andrew J
                                                                Auto Trader
                                                                  Excellent service given
                                                                  Excellent service, given time to look round wide range of cars on offer, not pushy at all. Knowledgeable and explained everything clearly. Great advertising showing many pictures of the car in many angles. Very pleased with car and service given. Would highly recommend. Thank you for all your help.
                                                                  Beverley P
                                                                  Beverley P
                                                                  Auto Trader
                                                                    Family Car Centre
                                                                    Excellent service and very helpful from start to finish. Not pushy in any way and we were left to make our own decisions.
                                                                    Margaret A
                                                                    Margaret A
                                                                    Auto Trader
                                                                      Little Runaround
                                                                      Your sales person was marvelous, explained everything thoroughly. After taking my husband on a test drive, he assisted me with confidence as I drove my little car down the parking lot and back. Having just returned from nearly thirty years in the United States I had been reluctant to get behind the wheel again driving on the left hand side ! Thank you to your sales person he is an asset to your company.
                                                                      Jeremy P
                                                                      Jeremy P
                                                                      Auto Trader
                                                                        Thank you
                                                                        I was pleasantly surprised with good old fashion helpfulness.
                                                                        Steven B
                                                                        Steven B
                                                                        Auto Trader
                                                                          Amazing staff. Fantastic service. Recommend them h
                                                                          Fantastic, couldn’t be happier with them, great team
                                                                          Stuart A
                                                                          Stuart A
                                                                          Auto Trader
                                                                            Buying a BMW X1
                                                                            Very good experience overall. Initially I put down a refundable deposit so that the car wouldn’t sell before my test drive - which I would advise to anyone seriously interested in a car. They then took me on a really good test drive, allowing me to test the car on all roads and at all speeds. This really gave me the confidence that I knew what I was buying into. When it came to purchasing the car, they noticed a discrepancy in the paper work. In stead of letting me buy it and dealing with the problem later, they made sure that the issue was resolved so that everything was sorted at the point of handing over the keys. Love my new BMW X1. Would highly recommend The Family Car Centre.
                                                                            Michael W
                                                                            Michael W
                                                                            Auto Trader
                                                                              Very pleased
                                                                              Excellent service. Friendly and honest. Explained everything very well
                                                                              Linda D
                                                                              Linda D
                                                                              Auto Trader
                                                                                great team to buy from
                                                                                Great customer service. No pressure to buy. They have such a variety of cars to choose from. Great to talk to about your needs and good knowledge of the cars.
                                                                                Sarah B
                                                                                Sarah B
                                                                                Auto Trader
                                                                                  No 1 car centre.
                                                                                  My first choice for buying a car. Friendly, courteous staff. Not pushy. Wouldn’t go anywhere else.
                                                                                  Paul F
                                                                                  Paul F
                                                                                  Auto Trader
                                                                                    Purchase of Q5
                                                                                    Friendly and easy to do business with. Had the car ready on time and have been professional from start to finish.
                                                                                    Jonathan C
                                                                                    Jonathan C
                                                                                    Auto Trader
                                                                                      Excellent experience
                                                                                      Really helpful. Were patient and spent time going through my questions and weren’t pushy or anything like that. Very happy with my car, and with the service I received.
                                                                                      Anna H
                                                                                      Anna H
                                                                                      Auto Trader
                                                                                        Highly Recommend the Family Car Centre
                                                                                        Excellent service, no pressure sales, very knowledgeable and the car underwent significant checks before we purchased it to make sure it was 100% safe and ready.
                                                                                        DARRYL D
                                                                                        DARRYL D
                                                                                        Auto Trader
                                                                                          First class and hassle free
                                                                                          I didn’t have a car to trade in but they happily dropped the price by £200 and also weren’t pushy with the extended warranty which I did take out The car was immaculate inside and out
                                                                                          Lucy H
                                                                                          Lucy H
                                                                                          Auto Trader
                                                                                            Excellent and friendly car buying
                                                                                            Went in to look at a Ford Focus and drove away the same day with a lovely new car. Newly done MOT, good deal on my part exchange and no fuss with filling out paperwork or going through unneeded extras like most garages do. Todd took care of us, very friendly, knowledgable and helpful. Couldn’t fault them.  Would definitely recommend to any friends or family looking for a new car  Thanks very much guys!
                                                                                            Christopher W
                                                                                            Christopher W
                                                                                            Auto Trader
                                                                                              Purchase of Golf Hatchback
                                                                                              First rate service we were made very welcome from the outset and put at our ease. The car we purchased was valeted had been given an up to date MOT test and came in tip top condition. Everything went through very smoothly and the follow up call a few days after purchase was much appreciated.
                                                                                              Stephen B
                                                                                              Stephen B
                                                                                              Auto Trader
                                                                                                Excellent Service
                                                                                                The Family Car Centre were very helpful and honest during my purchase and I would highly recommend them.
                                                                                                Ricky R
                                                                                                Ricky R
                                                                                                Auto Trader
                                                                                                  Top class
                                                                                                  From start to finish the service from the salesman was amazing no pressure to buy was free to look around without being hassled. Walked away couple of days later with a lovely family car we are all very happy thanks tho them.
                                                                                                  Ariston K
                                                                                                  Ariston K
                                                                                                  Auto Trader
                                                                                                    Top notch professional service.
                                                                                                    Excellent service they offer many options to get you going with your new car and the same day as well. They don’t leave you hanging and their customer service is beyond what I expected.
                                                                                                    Karen W
                                                                                                    Karen W
                                                                                                    Auto Trader
                                                                                                      Excellent Customer Service
                                                                                                      Second hand cars for me is one of the most worst things to do however having met the Family Car Centre they made it the most enjoyable and easy thing to do. Everything about the service was tip top and wholly recommend them to anyone searching for a second hand vehicle, they can help source a vehicle that you are looking for.
                                                                                                      About Us…
                                                                                                      The Family Car Centre

                                                                                                      The Family Car Centre


                                                                                                       Farnham Road
                                                                                                      Bordon, Hampshire, GU35 0QP
                                                                                                      •   01420471721


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