Not such a good experience Unfortunately given a low rating due to many frustrations experienced from beginning to end culminating in the car I had collected breaking down as soon as I got it home. We then had to arrange our own tow truck to take the car back to the garage as they were too busy with other customers to arrange one for us.
Car Purchase - Joe Excellent service - Joe was great and not too 'salesy'. He didn't push us, was helpful with the information he provided and let us take our time to come to a decision. All round very happy! Thank you :-)
Excellent service Excellent service, time given to view cars on offer, given time to really rest drive the car, not pushy and explained everything in way easy to understand. Advertising good with a great number of photos showing vehicles from all angles. Would recommend. Thanks Todd and the family car centre
Nothing was to much trouble Couldn't really believe that the car, though six years old, only had 7000miles recorded. It was presented, valeted,and serviced. I drove away with a full tank of petrol. The family car company, well I would go back to them again.
Chris and Sue Webb We were made very welcome from the start even before we had agreed to purchase a car.
We very much liked the Golf we had come to see and agreed to buy this car. Everything was explained to us in a way that put us very much at ease and the purchase went through without a hitch.
Thank you Thomas and your colleague for all your help and we would certainly recommend you and your company to our friends and family. We appreciated your follow up call to see all was well and was impressed the car came gift wrapped !!
Excellent customer service Excellent customer service, very helpful and friendly. Went above and beyond to make sure I drove away with confidence in my new car... not experienced this level of service with other garages when purchasing a car. Should highly recommend.
How to make an OAP feel like a cougar. Driving past the family car Centre I saw a beautiful Nissan juke . WOW. I just had to enquire about this. Thomas was the main person I saw. But everyone on the sales team and the service department were so friendly and helpful. From a car that had no modern features. I now have a car that totally baffles me. But I KNOW that all I have to do is ring the sales team and they will enlighten this OAP. I have no doughts that they will do everything in their power to make sure I not only understand my car but I will enjoy being a cougar. Well done all.
Very happy I went into the family car centre and they were very helpful and polite. They went through everything with me when I was looking at getting finance and explained everything to me in good detail so I fully understood. I would definitely recommend to everyone!
Very good, I would recomend my friends to visit you. I was thinking of changing my car, then my wife said let visit your cars. The result, a car and I am more than pleased with. The service, by your staff, great.
Very Friendly not pushy Arranged to see a Toyota GT86
And met Tom Sorfleet
Very professional and friendly service and no problems arranging a test drive.
The Auto box( I know who buys a GT86 with an auto) option was just not quite for me and I went away to think about it.
Well someone else bought it instead that afternoon so alls well that ends well
Thanks Tom for your help. Have no problem recommending you guys.
Purchase of VW Golf Friendly and helpful people. No hard sell. They did all the online paperwork and registration which made the whole process stress free and straightforward. Great car, no post-sale issues at all. Thanks!
A very pleasant experience The guys here seem very honest and upfront and don’t treat you like an idiot, a genuinely pleasant experience. We would highly recommend the family car centre, the salesmen were very helpful and knowledgeable and there was absolutely no pressure to buy. Having visited several dealerships with the usual patronising sales pitch this was a welcome relief. We are really happy with our purchase and we believe we got a good car for a good price. Our other car will need replacing soon and I would be more than happy to deal with these guys again.
Absolutely the best place to buy a car. The Family Car Centre is definitely the first choice for a car purchase. We have bought 3 cars here and each time we have been treated courteously with absolutely no pressure to buy. Their After Sales service is faultless too. These boys make car buying effortless and thoroughly pleasant every time.
Amazing customer service I saw a car online and called up and spoke to the Senior Sales Executive and he was very polite and helpful on the phone. He sent me a very detailed video of the vehicle which was very helpful. I was very calm and relaxed as they are not the typical pushy sales garage. I was so confident after speaking to them and looking through the video that I bought the vehicle without seeing it. He also got it delivered to my driveway the day after I made my phone call with the vehicle in stunning condition! Great service and I love my Mini.
Excellent Really friendly company and they helped me make the right decision for a family car am very happy with my choice would highly recommend anyone looking for a car to go to the family car centre all the. Are are prepped to go so once I had made my choice I could take the car away within the hour which was great !
Honest, trustworthy and all round pleasure Lovely guys from start to finish, knowledgable and without a lot of salesman patter trying to win a sale! Not once did I feel pressure and they were nothing but friendly professional and accommodating. Premises is a little sparse but they had just moved from their previous site apparently, but that’s not the important part, the quality of service and honest approach is the most important!
How to make buying a car pleasurable... Dealt with by the new member of the team. Ver good experience, nice bunch of guys, knowledgeable and helpful. Very happy with the car purchased. would definitely recommend
Small, thoughtful, caring and considerate... A very helpful small business, who offered impartial advice and made the whole car buying process very straightforward. My daughter needed a car in a hurry, and as I was going to be paying for it, there was a need to balance a vehicle which met her needs with my requirements for something which would hold its value short terms. Family Car Centre took the time to find out exactly what my daughter’s preferences were, and came up trumps with a very low mileage VW Golf diesel, in great condition. She’s happy, I’m happy, and the whole process sorted in 2 days, with bottles of free mineral water thrown in. Thanks guys.
2nd hand Car purchase I dealt with more than one of the helpful and experienced staff who, because we were in France, prepared a personal video and then retained the car until our return. The actual purchase, after a test drive, took place in a friendly and relaxed atmosphere. We heartily recommend them.
A good experience. Very polite, straightforward and didn’t talk in jargon. Initially I contacted by telephone. They came back to me when they said they would, not only with replies but also suggestions on how to get the best for me.
Liked a car, bought a car. I felt comfortable with my experience in buying my car with no pressure, the salesperson who can’t be named was very helpful and professional. Very pleased with everything and got phoned a few days later by the salesperson who can’t be named to see how I was with the vehicle and if I had any queries.
How buying a car should be Very helpful from initial contact: I was sent a video of exactly how to find the dealership and arrived without issue. All the staff are very friendly and attentive, but not pushy in any way. I felt that I was listened to and looked after, treated like a person and not a punter. They were honest about the car. Would highly recommend!
Not your average ‘pushy’ car dealership! Todd helped us to find the perfect family car today. It was hassle free and overall a great experience. Todd was honest and understanding. Would 100% recommend The Family Car Centre to our family and friends. Thank you Todd!
Amazing company I’m a big believer on hassle free sales persons. and when I approach the family car centre what a amazing company to deal with. No pressure no telling me that I should do this and I should do that. I left with a new car and they gave me a really good price on my trade in. Todd was my sale guy and what a pleasure he was. Many thanks to them and I would very highly recommend them to any one.
Excellent Service Fully recommend using The Family Car Centre. A very professional service from start to finish and not pushy at all. Very trustworthy, honest and knowledgeable. I would definitely purchase a car from them again.
Excellent service given Excellent service, given time to look round wide range of cars on offer, not pushy at all. Knowledgeable and explained everything clearly. Great advertising showing many pictures of the car in many angles. Very pleased with car and service given. Would highly recommend. Thank you for all your help.
Little Runaround Your sales person was marvelous, explained everything thoroughly. After taking my husband on a test drive, he assisted me with confidence as I drove my little car down the parking lot and back. Having just returned from nearly thirty years in the United States I had been reluctant to get behind the wheel again driving on the left hand side ! Thank you to your sales person he is an asset to your company.
Buying a BMW X1 Very good experience overall. Initially I put down a refundable deposit so that the car wouldn’t sell before my test drive - which I would advise to anyone seriously interested in a car. They then took me on a really good test drive, allowing me to test the car on all roads and at all speeds. This really gave me the confidence that I knew what I was buying into. When it came to purchasing the car, they noticed a discrepancy in the paper work. In stead of letting me buy it and dealing with the problem later, they made sure that the issue was resolved so that everything was sorted at the point of handing over the keys. Love my new BMW X1. Would highly recommend The Family Car Centre.