I'm a happy customer! Very happy with my new car, the deal I got and the overall customer experience. I've had a couple of post-sales enquiries that have been dealt with brilliantly, so no complaints at all, and happy to recommend!
Purchase of BMW 125i I messaged Superbia Automotive the Friday evening regarding an ad I saw on autotrader and had a response Saturday morning from Richard who was very informative sending through further videos of the car.
I went up to view the car on the Sunday and had a discussion with Andy who said he would do a deal if I bought the car and chucked in a respray of the wheels with the price.
It took a week to process and the car was delivered on the Saturday morning. The wheels hadn’t been sprayed Black due to time constraints etc. However Andy who delivered the car was apologetic and said that if I get a quote for the wheels to do them locally he will then sort out payment.
Overall Superbia Automotive staff are polite, friendly and quick and I would use again.
Odd process Odd process, whereby they want you to agree a price for the car before you drive it (or maybe I should have dressed better?). I went through it as the car was good. Unfortunately an issue within two-days...not too major (still £350 to repair + stranded). I am still waiting for labour reimbursement under the warranty.
Right car for the right price Professional sales team that were able to tailor a purchase plan to my requirements for the car of my choice. Car was valeted, mot'd, serviced and delivered to my home address on date requested.
Excellent service Coming down from Scotland the guys hear were brilliant at providing all details I asked for before I came down, the transaction was seamless from start to finish. Love my SQ5, thanks guys, couldn’t recommend enough
great service We got a friendly welcome from Lee who didn’t jump down my throat to buy a car like some salesman do.We looked around at our own leisure even though we had seen a lovely BMW 320 on the internet. All the cars looked great no rubbish.We were very happy with the service 👍
Amazing team work. Totally stress free Massive thank you to all the guys at superbia for finding me my new car. Always wanted a bigger car and now I finally have one. It was a real team effort. Between them they searched for the exact car I wanted, found it and got it within my budget. Completely stress free and chilled out! AMAZING! I love it!!
Excellent service start to finish I dealt with Lee who was excellent, all my questions answered, no hard sell, just got the deal together and traded my car, all very professional.
My new car was exactly as it had been described, would strongly use them again and would not hesitate to recommend them
Over and above service bought a Jaguar XF sportbrake 🏎 . We asked for a few paint chips to be rectified before we paid for it, which was no issue. Upon return Richard called to say he was not happy with the workmanship and we had 2 choices, collect and return for rework or pick up a few days later, we chose to collect and return for a same day turn around. Unfortunately they needed the car longer of which Richard left no time at all in informing us. As to not inconvenience us they offered to deliver the car back to us.
Exceptional service from start to finish, thanks guys made the whole experience very good 😁😁
Lee was excellent!! Travelled nearly 200 miles to buy the car. Sales advisor lee was excellent in communicating with me on a daily basis. On arrival car was ready to be driven away in excellent condition. Thank you Lee for such a pleasant experience. Mrs is happy!!
Great Bunch Of Guys It’s my first time dealing with Superbia Automotive great bunch of guys Specially Lee very helpful nice guy not pushy at all like a lot of salesman, they also stock some great cars so I’m definitely going to take a look over there forecourt the next time I fancy a change.
Cheers Chaps 👍🏻
Excellent Car Dealer I fully recommend the guys at Superbia Automotive.
We quickly agreed on a deal for a part exchange and purchase - no fuss and no sales person games - and they delivered on everything they said they would do.
A pleasure to do business with and I would definitely recommend them
First class Just received a first class experience with Superbia , making the purchase of my new car and the part ex of my old car as easy and painless as possible. Great guys and great service . Thank you guys
Professional and friendly service I bought a car a few weeks ago and was dealt with by Richard. He made the whole process easy and was very accommodating. I would highly recommend this dealer to anyone looking to purchase a car.
Good reliable customer service Great communication skills by the guys. Extremly patient and
Honest, friendly customer service. Would be happy to purchase another vechicle from the guys. Glad to have met them. 👍🏾
Zero after sales care Car had misfire at idle and engine light on next day after purchase. Washed their hands of it not interested in putting it right. "Warranty only covers engine and gearbox if they blow up". Asked for it to be sent to a specialist for a diagnostic but apparently I got the car too cheap for them to get pay for that. Went in with a perfect running car, part ex that, give them all my money and now have one that doesn't run properly.
WORST company to deal with avoid at all costs They will ask for a deposit with the option for a full refund and scam you avoid please at all cost reported to local police and trading standards with all calls recorded please read reviews.
Misold me a product Absolutely disgusting behaviour from these people do not ever give a deposit even if they tell you they will refund you they won't some of there staff are so disrespectful it's a disgrace, it's illegal to keep someone's deposit plus I have recorded the phone call of them saying the deposit was fully refundable, I will be taking this too court.
Very bad experience From my first phone call I was told everything I would want to hear brilliant, paid my deposit and then from there on I delt with the worst customer service I have ever had, never once had a phone call returned, I had to do all the chasing poor poor salesman’s ship, I travelled 372 miles to get my car, was told would have a new service, a full valet and paper work for repairs they carried out themselves. I had none of these given to me also was promised the car had a second key which I would get in the post, AGAIN lied to, my expectations were not met I would never recommend this company.
New car Came in looking for a new car after Mine was written off in an accident. Andy was very helpful in helping us to find a car to meet our needs. He was very friendly and knowledgeable. Setting up our finance agreement was very easy and all details were made clear to us. Can not wait to pick up the car :)
Amazing people and amazing service! I’m never one to usually give reviews, but for these guys I definitely will. I’ve done business with both Andy and Paul before and I can honestly say that they go well above and beyond usual customer service. Unlike any other dealership, this company will make sure you get what’s right for you and help you to understand anything you’re not sure of.
There is honestly no other company that has made me trust as much as this one has. My experience with them has been fantastic and I will never go anywhere else for my cars other than here.
Excellent service from start to finish Purchased a lovely Mercedes from Superbia. Service from start to finish was excellent. Andy made the process nice and easy with no pressure to purchase. Thanks to Andy and the team. Will be recommending 😊
Very efficient, with no hassle Everything was explained clearly, and ended up with exactly what I wanted. All done within a weeks, mot, service and me getting the car after paying the deposit. Amazing service and a pleasure to have brought from
better than excellent customer service ive been using superbia for over 5 years now brought several cars and not once have i had a problem have now recommenced 4+ friends and family and not one of them have had a problem i recently brought a new car from Andy at superbia and wanted a certain car for a certain price (im not the easiest customer to work with :) but Andy handled everything not only found me exactly what i wanted but at a better price and found people for me to do my extras (painted wheels and leather )
I’m a happy customer! Very happy with my new car, the deal I got and the overall customer experience. I’ve had a couple of post-sales enquiries that have been dealt with brilliantly, so no complaints at all, and happy to recommend!
Completely stress free and chilled out service! Massive thank you to all the guys at @superbiaauto for finding me my new car. Always wanted a bigger car and now I finally have one. It was a real team effort. Between them they searched for the exact car I wanted, found it and got it within my budget. AMAZING! I love it
Above and beyond customer service Excellent service from start to finish, excellent attention to detail and was kept up to to date throughout the whole process from the initial viewing to driving away with our car. Would go as far to say service went above and beyond.
Completely stress free, amazing service Massive thank you to all the guys at Superbia Automotive for finding me my new car. Always wanted a bigger car and now I finally have one. It was a real team effort. Between them they searched for the exact car I wanted, found it and got it within my budget. AMAZING! I love it.