Second to none! I recently contacted Martin Bros to purchase a car. the sale went without a hitch and the sales team were fantastic. they provided an exceptional service and if I was in the position to buy a car every day I know where I would be heading. I cannot recommend the team enough- you won't be disappointed with the service they provide as it really is second to none from start to finish.
Excellent service From the start I knew I was getting a good level of service. I felt very comfortable and the sales team described everything perfectly. When I collected the car, everything had been carried out as explained. Also a very personal experience. I would recommend without doubt to friends and family. Thanks guys, I am very happy with everything 😊
a trusting car company I have used martin bros twice now and every time I have had a great experience the staff are fantastic and Tim really went above and beyond for me I did feel rather special picking up my new car I felt like the queen driving out of the car show room and the little extras like the congrats sign in the window of the car and the locking wheel nut bag ( great idae as I always lose mine) I will defo be back in two years for my next new car
Best experience ever I was offered a great customer service. All my questions were answered. Nick was quite patient with me and explained everything to me clearly. Everyone was quite friendly and willing to go that extra mile for me. I was offered a services with a smile and drove away the car of my choice and at my price range. So many good things to say but overall the best, most friend and welcoming people. I will refer my friends and family anytime.
All good I had been looking for a second car for a wee while - had seen this particular car advertised by these guys, but had ruled it out as they were to far away. A couple of things happened that meant I had to go to Newcastle so gave them a phone. I checked out the video tour of the car and the pictures on the website . Got details of the car from the salesman and the fact a 12 month mot with all advisories to be cleared and 3 month engine and gearbox warranty was part of the deal I bought the car over the phone. Car was as described and the 175 mile drive home was the best test drive possible.
Pleasant salesman, easy access from the train station and car as described. It is a busy place which means they are probably doing something right!! All good!
Renault Megane Coupe I had problem with my car that i just bought with and Nick Martin was very concern and also sorted the claim very quick. Now the car great to drive again as normal. Used car could be great today and might not be tomorrow but Nick Martin are really honest and responsible in the matter. Great company to deal with. 👍
Fabulous car purchase Could not recommend Martin brothers enough if I tried. Fabulous service from start to finish, Tim the salesman helped me look at cars give advice on family cars that I was looking for with lots of space for seats in back. And big boot space. He looked after us from start to finish even leaving sweets In the car for the children when I collected my new car making the whole experience extra special for my children .
Me and the children absoloutley love our new car and have now named him Ned the note . Thanks.agen to all at Martin brothers
New car purchase Excellent hassle free service from start to finish. No hard sales, all the cars are left open so you are free to have a good look round. Took a week's turnaround to make sure everything is done properly, dealt with Nathan who talked through everything and explained how to access the 12 months free AA cover. Great quality cars, great mileage. Would recommend a visit.
New car purchased Outstanding service from start to finish thanks to Tim, even helped fit my children’s car seats which he didn’t have to.
Made me feel at ease throughout the full purchase and I didn’t even need to do anything except turn up as Tim had everything covered.
Would defiantly recommended
Car bought Tim was pleasant and efficient. The car I bought was ready on the day arranged, serviced and MOTd and paperwork completed swiftly. The only negative was the really low trade-in price I was initially offered for my car. In fairness this was increased a little to match that offered by another dealer. I've only had the car I bought for a few days and so far I'm really pleased with it. On the whole it was a positive car buying experience 👍
Amazing team outstanding customer service Me and my son were car shopping for his first car when we came across Martin brothers motor company, they were an hour away so we traveled up to have a look about unfortunately we got delayed in traffic we contacted the car show room who were more than happy to wait about for us, soon as my son got there he spotted the car he wanted..... he was took for a test drive car was immaculate bought the car hand over very straight forward very helpful staff and outstanding customer service.
Thank yous again
Disappointed After saving and searching for quite some time I came across the Martin Brothers website and found a car we really liked. The guy we spoke to Nathan was really nice and helpful. They seemed to have good reviews and so, naively, I trusted them.
I put down a deposit and we waited a week to pick it up which is standard. I was assured it would have an MOT and would be serviced, any problems would be sorted out before we drove it away.
We arrived very excited to finally drive our new car away and were sadly disappointed.
Hitting 70 the car began to shake. We pulled over to check the tyres, they were all between 21 and 26 psi. It came to light within 3 weeks we had 4 slow punctures and all wheels were counter balanced. Also the wishbone bushes are broken and need to be replaced.
I'm really surprised any garage could allow a family to drive away in a car with such obvious and hazardous faults.
When I called to discuss this Tim was very abrupt and patronising which I found pretty shocking.
I would triple check everything if you decide to buy from this dealer.
Happy customer "Got my Honda from Martins can't fault them great car and great service. Tim really went beyond to help me get the best car and deal. It wasn't just about selling a car to me it was exceptional service to get the right car due to my walking disabilities"
Great service but a little slow The car is great and was a fair price, and the salesman was friendly and professional. I liked that it was sold with a fresh service and MOT. However, there was a delay in preparing the car, which I understand was because of a backlog in the garage, and I had to chase them several times to get updates.
My first car - Blue Peugeot I recently purchased a Peugeot 207 from Martin brothers, I just recently passed my driving test so this is my first experience of buying a car. I don’t have the best credit rating but I thought I’ll try and get finance anyway and I was accepted. The process of getting the finance and getting the car paid for was a very quick and simple process with no issues. The car failed it’s MOT so needed repairs which is to be expected in some cars, especially older ones. I didn’t have the best of luck getting the car to start with due to the repairs but the guys at Martin brothers, done everything they could to get the car ready as quickly as possible. I now have my car and it’s a great drive with no issues at all. I’d love to thank everyone at Martin brothers for their help, time and patience with me. Thankyou for being part of getting my first car! 😍
All in all I will definitely use Martin brothers again for future cars. Fantastic customer service, the sales guys aren’t pushy and always ready to help, thanks guys!! 😘
excellent service recommended the sales staff are excellent very good tell you everything you need to know and sorted everything out for you even taxed the car while you wait slight problem with car small diesel leak but one phone call and it is getting sorted out next week 5 stars excellent
Excellent professional service We dealt with Nathan on the purchase of our car and he was very professional, friendly and accommodating throughout.
When we picked up the car there were a few minor points that had not been sorted but he personally saw to those immediately to our satisfaction.
We had not heard of the company before but it certainly appears to be upwardly moving business with fantastic monthly sales.
We would certainly recommend Martin Brothers.
Brilliant service! Picked up our new car yesterday and we couldn't be more delighted with our purchase. The service we received from Ash was friendly, professional, knowledgeable and honest. There was no pushy sales tactics or attempts to up sell, we were left to make up our own minds, test drive 2 cars by ourselves and then sit down and chat everything through when we were ready. Would definitely recommend Martin Brothers and would have no reservations about using them again!!
Trustworthy seller Bought my first car from them about 7 months ago, didn't want to put review straight away in case some problems might start later. Car is working perfectly, they know what they are selling. Definitely will come back.
Great service Absolutely brilliant service from Martin brothers, bought Vauxhall insignia and first class treatment from start to finish, you can browse around every vehicle on forecourt and you won’t get a salesman sitting on your shoulder all way round, left to your own devices and if you need help it’s there, keep up this fantastic service as I will be back to buy my next car.
Brilliant service The experience with Martin Brothers was very professional. Went on a Saturday and had the deal done there and then. Allowed to test drive without any pushy sales talk in the car, for me this was good. Car was good and was presented to me, once bought, in an immaculate condition 😎. I am very happy with the service and the salesperson that dealt with me as part of the visits. Highly recommend this dealership
Fantastic service A really great garage with no over pushy sales staff,,and although I have a slight problem with the car i bought Iv been ensured by their own mechanics they will look at it any time in the future,,,all in all I would and have recommended this garage
Purchase of Alfa Romeo Wanted to upgrade my car for something different, and through car gurus found what I was looking for. Martin Brothers have a good relaxed atmosphere and the young apprentice I dealt with was polite and professional, considering he is a young lad, he has a bright future . No fuss, traded in my mini quickly, and within a week collected my upgrade. The garage is well presented, some nice cars and prices, I would certainly recommend Martin Brothers, well done all, keep up the great standards you are setting !!