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James Hunt
James Hunt
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    Absolutely Terrible
    Worse experience of my life. Problem after problem with the car and they don't seem to have any interest in helping me at all, and with some things tried to make me pay for myself! 110% stay away unless your wanting to argue 24/7 as these are terrible. Had better experiences going to the corner shop to get a bottle of pop. Useless they are.
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    vdub bob
    vdub bob
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      The best dealership in the world
      First of all like to say a big thanks to Emerald for looking after me.
      A big thanks to Dan Clougher for sorting the best deal and sorting everything out on time, plus a big thanks to Dan Robinson for sourcing the write car.
      It's not properly the best dealership in the world,it is the best by far.
      P.s my wife is over the moon as it was a surprise...thx guys.
      Bkb property maintenance
      vdub bob's picture of Emeral...
      Jennie Wright
      Jennie Wright
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        Best car dealership I have used helpful staff
        couldn’t recommend a better dealership found me the exact car I was looking for Joanne was my sales person she was excellent throughout the sale would highly recommend emerald dealership xx
        Jodie Judge
        Jodie Judge
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          Amazing
          After being left very disappointed and anxious from the last garage. me and my husband was very happy with the service from everyone. they really do look after you and make you feel at ease. Joanne dealt with us and she was amazing couldn't do enough for us very easy to get on with. we left feeling happy. Will definitely recommend and will be going to Emerald for the next car we need.
          Jayne Wilkinson
          Jayne Wilkinson
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            EXCELLANT
            Jo was our sales person she was great very helpful nothing too much trouble for her even with me not being the easiest customer to please. Thanks for your patience and help you deserve a medal zl
            Andy Blockley
            Andy Blockley
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              not great
              so I got a car 10 days ago. front of house staff was great .but a day after started to get a noise from breaks called up after care told them about it. she said I would get a call back didn't happen . I use the car for getting to work . than today the esp/asr faulty on the car . called up again to find out my aa cover wasn't done so they wont help me . after care told me not a lot she was willing todo unless I loose a day pay to take the car up to get looked at .. than oftered to have the car picked up and she will call me back which didn't happen . called 4 times today asking for a manager but wasn't on site. so that left me to call up a break down company and pay them to get it home NOT GREAT. if not sorted in the next 24 hours car will be retuned thanks Andrew blockley
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              Jon Dyson
              Jon Dyson
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                Amazing by far
                Amazing customer service always helpful and nice to talk to the aftercare is by fare the best 5 star 🙂🙂🙂
                Jon Dyson's picture of Emera...
                Nadine Crosdale
                Nadine Crosdale
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                  Excellent car choice so happy!
                  So pleased with my purchase. Cavan was really helpful with my selected model and made the process easy to deal with. Thanks for all your help and would definitely recommend this company to others.
                  Ricardo J
                  Ricardo J
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                    Aftersales
                    Great customer service from Mel. Definitely would recommend to use after sales👌🏾👌🏾👌🏾
                    Jordan Tombs
                    Jordan Tombs
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                      Great service 5 stars
                      We have a great experice at Emerald house of cars, they didn't have the car we wanted In stock so they sourced our car. The service was very quick from them buying the car to us taking the car home. Everyone was very friendly and will g to help us, would definitely recoomend to friends and family. Will be coming back to buy our next vehilce from Emerald. 5*****. Thank you Katie and Jordan
                      Jordan Tombs
                      Jordan Tombs
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                        Katie and Jordan
                        We had a great expeirence from Emerald house of cars, didn't have the car we wanted in stock so we had our vehicle sourced. The service was quick from them buying the car to us taking the car home. Everyone was very friendly and willing to help. Would definitely recommend to friends and family, 5***** rating will definitely be back to buy out next car from you guys. Thanks to everyone at Emerald house of cars Katie and Jordan
                        Judi Wiggins
                        Judi Wiggins
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                          Professional and so helpful
                          I was immediatly geeted by Cavan in a very dapper suit who soon backed this up with excellent, knowledgable and approachable customer service. This amazing service was also displayed by Karl where nothing was too much bother. They helped me get the perfect car for me- thank you
                          Harrison
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                            Harrison
                            Great customer service, I would recommend them to a friend.
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                            Debbie Smith
                            Debbie Smith
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                              Alan at the aftercare team
                              Would just like to give Alan at the aftercare team a very big thank you for going above and beyond to help me with my Audi TT thank you very much graitley appreciated Debra 👍😊
                              john pratt
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                                Fun As Always
                                This is the 4th time we have been to Emerald and, as before, it was a fun experience that was the most simple and effortless way to buy a car. They didn't have the car that I wanted so they sourced it in for me. I have had quite a few cars over the years and Emerald must be the best dealership in the UK.
                                Dan was an absolute superstar, as usual. The rest of the team also cannot do enough to help. I'd like to say a thank you to the unsung heroes in the Service department too. Had a small problem with the last car and the lads were brilliant. They had the car in, sorted it out and called me when it was done. No hassle whatsoever.
                                Massive thanks to everyone at Emerald. I will be back 🙃
                                John
                                Birmingham
                                Aasheen Kumar
                                Aasheen Kumar
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                                  Excellent After Sale Service
                                  I have never left a review for any product or service in my life but KELLY and NICK in the Service Department always deliver beyond my expectations that i feel they deserve a review at the very least. Any problems with our cars we would only let Nick touch them. It's the first time I feel safe leaving my car with them knowing they will take good care and fix my car. It always great when Kelly answers the phone, she is polite and friendly and deals with the query promptly. Well done guys. - Mr. Verma
                                  Gillian Black
                                  Gillian Black
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                                    Lisa Black
                                    I would like to take the time to thank all the staff at Emerald House of Cars,especially Rhys+joanna.They were so helpful+knowledgeable..I am so pleased with my new car+ would definitely recommend to friends+family.The whole experience was first class.So thankyou all so much.
                                    Lucy Baker
                                    Lucy Baker
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                                      After sales help
                                      Massive thank you to the after sales team for their help, very friendly staff too!😊
                                      Steph Lloyd
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                                        Flawless
                                        The emerald house of cars is an unforgettable experience all in the right way. Above and beyond 5 gold star rating, exceeding all my expectations. The staff are wonderful and all centred around what you want, like and looking for and this ticks all the boxes in the right places. Thsnk you ever so much emerald was a pleasure.
                                        Paul Hickman
                                        Paul Hickman
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                                          Car purchase
                                          Joanna was very helpful in the purchase of my Merc never felt pressured into buying the car would highly recommended a visit to emerald cars thanks again
                                          Patricia Simmons
                                          Patricia Simmons
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                                            Very helpful
                                            Joanne was very helpful in sorting out our new car. We also won free MOT for life which was great. We are very pleased with our car.
                                            Priscilla Williams
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                                              Poor customer service/liars
                                              After having a bad experience from renualt....we desided to go to emerald house of cars looking at reviews seemed to be reliable....bad move...firstly we called about a car that we looked at on they website but unfortunately it got sold...so another guy told us about another car that has just came in to the court yard....ford fiesta...exactly what we was looking for so me and my wife had a look and was really pleased with the car...we put our money on the table after they told us about previous owners and 12 month mot on car...ticked all the boxes....so we was told we could have the car the following day...but we had to call them to see what time we could pick it up...they told us that the car had a few problems they was going to sort it out that day and was going to be with us on the evening....no calls once agen...so we called again that evening and told us more things needed to be done...so they told us we would have the car on next day...so again we called to ask how things were goin they didn't have a clue about what's goin on with our car and they will ring us and let us no...but the hours went by and no calls...so again we called them bk on the evening they said the car is ready and they dropped it off....excited to drive our new car had a good look round and by the headlights was a massive crack in the car....I couldn't believe it...so we called the manager and told us to go down the yard...but the staff didnt no anything about it...cavern then told us it's ur word against the lad who dropped the car off...so basically we got to sort it ourselves...utter joke...then alarm bells were ringing so I checked dvla and only 2 months mot on car left after telling us there was 12month...liars...
                                              Not supposed to sell a car less than 6months mot...its the law..
                                              So we contacted about this issue and it took a few days for them to sort out but we had to keep calling them about the mot....still not sorted.
                                              Only had car less than 2 weeks went to take my son to football and car wouldn't start....so again we called emerald 8 times...they promised once again it would be sorted that evening...got fobbed off by 3 different staff...didn't get a call bk emerald is now shut...so now left with no car and no answers...really angry and upset has we needed car has my wife going for operation and we had to sort out our own transport.
                                              Going to take this further has we have been lied to so many times...saying they treat there customers like family...
                                              I would never treat my family how u have treated us...nothing but liars...no customer care what so ever..disgusting service.
                                              AVOID
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                                              James Mayland
                                              James Mayland
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                                                Brilliant customer service
                                                I travelled from Stoke on Trent to view a car and they couldn't do anymore than they did for me was there all day and finally left with a new car which I love they bent over backwards for me I really appreciate all that they did I would defo recommend these and will be returning in the future
                                                Margaret Geil
                                                Margaret Geil
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                                                  Emerald over main dealer any day
                                                  Hate looking for a new car because of salesman. Emerald is a totally different and positive experience. I will never go to a main dealer again. Their stock is good quality and better than some of the main dealers!
                                                  Lisa Dickens
                                                  Lisa Dickens
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                                                    Outstanding service
                                                    The service from emerald cars has been outstanding, we purchased a quashqui back in June 2018 and we are so pleased with the car, the staff there are so friendly and very helpfull, we took it back today as it was due a new timing belt and water pump and they gave us a car to travel home in till the following day, they couldn't do enough for us. While it was in the care it was cleaned inside and out which again can not fault, it was showroom condition, we would definitely recommend emerald cars
                                                    Kieran Davis
                                                    Kieran Davis
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                                                      Quick and easy
                                                      Nick from aftercare was very helpful sorting out my headlights since it was causing me so much problems. Customer service was amazing especially since it was an early morning.
                                                      James Roberts
                                                      James Roberts
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                                                        #probablythebestcardealershipintheUK
                                                        Recently purchased a Citroen C4 Grand Picasso from Emerald House of Cars. picked the car up this afternoon and could not fault the vehicle or the service recieved by the guys here. very customer focused making sure all needs were met. Rhys was an excellent sales executive and would recommend to anyone to visit here. Just need to book in with them to spin the lucky wheel with the kids.
                                                        #probablythebestcardealershipintheUK
                                                        Anisa Hussain
                                                        Anisa Hussain
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                                                          AMAZING CUSTOMER SERVICE
                                                          Dimitri has amazing customer service, polite, always smiling. He puts so much passion into what he does! He cleans my car amazing every time.

                                                          I had a scratch on the side of my car, he sorted it out in his own will, as he wanted me to be happy! And he was so pleased with what he did.

                                                          He always goes that extra mile with customers, very genuine amazing guy. I can see him going far!

                                                          Thank you dimitri :)
                                                          Anisa Hussain
                                                          Anisa Hussain
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                                                            Excellent service
                                                            I bought a scirocco, Nick had amazing customer service, dealt with all my issues, very professional and polite. Always great with communication and customer service skills.
                                                            Robert MCconnell
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                                                              Fantastic
                                                              Fabulous and very friendly staff, bought my new car with no hassle, and was given all the information I asked about, I will definitely be using this garage again
                                                              Ashley Roberts
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                                                                It was Fantastic.
                                                                Nick in the aftercare team dealt with me during my time at the showhouse as my car was in for MOT. Extremely helpful, polite and easy to talk to. Answered all and every question I had. Would certain recommend these guys again, and will be using them in the future.
                                                                Kim Gandy McShane
                                                                Kim Gandy McShane
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                                                                  Over the Moon!
                                                                  Couldn’t fault the service my partner and I received from Emerald. Especially from Dan, he did an amazing job in finding us the car we wanted in less then a day! Also provided us with the best care, answering all questions and information needed! He went above and beyond, I wouldn’t hesitate to recommend & will definitely be back in the future!
                                                                  hassan al-hakim
                                                                  hassan al-hakim
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                                                                    Extremely unreliable
                                                                    With the awful customer service i have experienced i wouldn't recommend them to anyone
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                                                                    20/11/2018
                                                                    Emerald House of Cars Mr Al-Hakim, thank you very much for sharing your review with our team.
                                                                    After searching our sales system, I understand that your feedback is in relation to the recent enquiries you made into purchasing a BMW 520d from us, although I can see you did not go ahead with the purchase.
                                                                    I can see that you request a walk-around video of the vehicle and were advised that the car was still in our preparation centre. This usually takes a number of days (subject to what remedial work is necessary to ensure all of our cars are of the finest quality before they leave our forecourt). As the vehicle was in workshop conditions, a video and additional pictures could not be sent to you at that present time.
                                                                    The refundable deposit system we offer here is ideal to those customers travelling a long way, waiting for finance to go through or customers, such as yourself, waiting for vehicles to become available out of the preparation centre. I can see that you were offered the opportunity to reserve the vehicle on two occasions however declined this.
                                                                    Since your initial enquiry, the BMW did unfortunately sell to another customer who did take advantage of the refundable deposit system while the car was in preparation, waited until the car become available to view, and then finalised the sale.
                                                                    After this, I did contact you personally to recommend the fantastic sourcing facility we have available. A facility that allows us to get an identical car into stock within three days, specially for you but again, this is an offer you declined.
                                                                    We would love to help earn your trust back and so we still extend this buying option to you. I guarantee that we will exceed your expectations and demonstrate to you the exemplary customer service that is to be expected in all your dealings with Emerald.
                                                                    I will ensure a member of our Management Team reach out to you to extend our apologies that you have been left feeling so disappointed and discuss what we can do to assist you further.
                                                                    - Victoria Foster, Head of Customer Relations. 0121 526 2348, victoria@emeraldhouseofcars.co.uk
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                                                                    Andrew Gordon Irvine
                                                                    Andrew Gordon Irvine
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                                                                      Seamless Service
                                                                      I found Emerald House of Cars when internet searching for a replacement car.
                                                                      I had exact requirements, and they had one available. One phone call to arrange a viewing was all it took. The car was perfect, the Sales Team excellent, and the process of sale, DVLA Registration, Road Tax and Warranty were all completed quickly. Posed by my new car; every time I drive it, I am delighted.
                                                                      Well done Emerald!!
                                                                      Ashley Brandrick
                                                                      Ashley Brandrick
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                                                                        Excellent
                                                                        Found the car I wanted online, went to collect it had a great experience the car was not ready but they got it sorted for me the same day washed an ready! Paperwork all sorted quickly too.
                                                                        I had a small fault after but Emerald quickly rectified this offered me a next day appointment and couldn't have been nicer. Definitely would recommend to other customers! Great service. 😁👌
                                                                        Samantha Yates
                                                                        Samantha Yates
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                                                                          Guys in workshop
                                                                          Nothing is too much trouble very pleasant helpful bunch thanks to nick who runs the customer service lovely bloke cheers nick
                                                                          Samantha Yates
                                                                          Samantha Yates
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                                                                            Work shop
                                                                            These guys do a fantastic job nothing too much trouble thanks nic for all you’ve done thank u
                                                                            Amrit Rathore
                                                                            Amrit Rathore
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                                                                              Amazing experience.
                                                                              I used Emerald and dealt with Karl, Victoria and Prem.

                                                                              All three were magnificent and so helpful and quick to respond.

                                                                              Prem was great on the day of collection, very helpful and done all he could to help maksure I got the car I wanted.

                                                                              Would recommend the company all day long and would definitely come back again in a few years for my next car.

                                                                              Great experience all together.

                                                                              Thank you so much.
                                                                              Amrit Rathore's picture of E...
                                                                              Amrit Rathore's picture of E...
                                                                              Bernie Carter
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                                                                                lovely people
                                                                                Buying my car from Emerald cars was a great experience the staff were all helpful everything was explained would certainly go back to them in the future well done guys

                                                                                Bernadtte Carter
                                                                                James Lacy
                                                                                James Lacy
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                                                                                  No fuss
                                                                                  After sales took responsibility to get issues resolved. It’s a bit frustrating that issues weren’t resolved as part of pre-sales check👀.
                                                                                  Dimitris Chortareas
                                                                                  Dimitris Chortareas
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                                                                                    Best dealership in the Uk
                                                                                    I bought a lovely Corsa from these guys,im really happy.Fantastic service,nice environment.Thank you emerald.will definitely come back for my next one...
                                                                                    PXV
                                                                                    PXV
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                                                                                      Wonderful Car Dealership
                                                                                      Well organised company, good customer service and no pressure applied at all. Prem was my salesman and helped me into making the best decision possible, along with help from the rest of the Emerald Family

                                                                                      Many Thanks
                                                                                      Lilly Anne
                                                                                      Lilly Anne
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                                                                                        Best car dealership I've been to
                                                                                        Absolutely fantastic service, so friendly and such a homely atmosphere. Love all the added extras and the fun elements too!
                                                                                        Ryan Hudson
                                                                                        Ryan Hudson
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                                                                                          Fiesta St
                                                                                          Big thanks to Dan C who was polite and easy to speak to, Dimitri for putting aside his karate class to valet my car, i am over the moon with the purchase and big thanks to Liv for helping along the way!
                                                                                          Tracy Hemming
                                                                                          Tracy Hemming
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                                                                                            Highly recommended
                                                                                            Cannot praise Emerald House of Cars enough, from start to finish the whole experience was faultless. Dan was a pleasure to deal with and he went above and beyond to find the right car for me. I wouldn’t hesitate to recommend them to everyone!
                                                                                            Nick Goodwin
                                                                                            Nick Goodwin
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                                                                                              Fantastic
                                                                                              Absolutely fantastic service. Everyone was so friendly didn't rush us when we where looking at cars, told us to take our time. Will definitely use them again. Cannot fault them at all.
                                                                                              Lisa Rowledge
                                                                                              Lisa Rowledge
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                                                                                                Fab!!!
                                                                                                Me and the hubby purchased our new car on Saturday... must say what a great team of people,couldn't help us enough, a friendly family welcome no pressure to buy. We will definitely go back!!! Thanks all deffo recommend.
                                                                                                Ash Woodcock
                                                                                                Ash Woodcock
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                                                                                                  Very polite and friendly
                                                                                                  I really recommend others to emerald house of cars great staff and always made you feel welcome