Independent Customer Review Platform
Verified Customers

Post your Review…

Your overall rating:

Click or tap a star to rate

Click or tap a star to rate

Your review title & text:

 Emojis are allowed
Characters: 75

Sort by…

Date
Rating
Language:
Barry Watts
Barry Watts
    We Love Reviews
    How I found my experience
    I found the whole experience quite good as Terry was very helpful and he was very experienced at his job. He made me feel confident in his selling technique. I found Terry to be very friendly and helpful and I would definitely recommend TradeaVan to anyone who is looking for a vehicle.
    Robert Inman
    Robert Inman

      Helpfulness

      Knowledge

      Follow-up

      Service Quality

      Value for Money

      We Love Reviews
      Very good service. No hassle buying
      From the minute we arrived we had great service.
      Terry was helpful and ever question we had Terry had the information on the vans we needed.
      After the test drive and a little chat about the warranty we got I decided to buy the van.
      Thank you Terry
      Russell Bleach
      Russell Bleach

        Helpfulness

        Knowledge

        Follow-up

        Service Quality

        Value for Money

        We Love Reviews
        Renault Master van
        A very good experience, treated well and did everything I asked. Hope all goes well for Tradervan in the future.
        Lee Dowsing
        Lee Dowsing

          Helpfulness

          Knowledge

          Follow-up

          Service Quality

          Value for Money

          We Love Reviews
          Van purchase
          Great van well pleased,
          Young lady on reception excellent service pleasure to deal with would well recommend.
          Many thanks again
          Lee
          Clare Spall
          Clare Spall

            Helpfulness

            Knowledge

            Follow-up

            Service Quality

            Value for Money

            We Love Reviews
            Excellent Customer Service
            Recently bought a van from Terry. Not very often that customer service levels are not only met but exceeded. Definitely highly recommend.
            Clare Spall's picture of Tra...
            Charles Bagnall
            Charles Bagnall
              We Love Reviews
              Great service, friendly team
              Recent purchase of Toyota Hilux - straightforward easy process. Terry was straight talking and we collected the truck which was valeted and serviced as promised. All the paperwork was taken care of and we hope to do business with Terry and his team again in the future.
              Liam Hegarty
              Liam Hegarty

                Helpfulness

                Knowledge

                Follow-up

                Service Quality

                Value for Money

                We Love Reviews
                Very good
                Everything was dealt with very quickly and very professionally. Quick replies to every message and call that was made
                Chris Eastaugh
                Chris Eastaugh

                  Helpfulness

                  Knowledge

                  Follow-up

                  Service Quality

                  Value for Money

                  We Love Reviews
                  Fast, simple and great deal
                  Turned up needing a van, struck a deal and next day I drove away in van. All the staff are pleasant and very helpful. 100% recommend tradervan.
                  Emily Wynn
                  Emily Wynn

                    Helpfulness

                    Knowledge

                    Follow-up

                    Service Quality

                    Value for Money

                    We Love Reviews
                    Brilliant service very helpful and friendly
                    Bought my truck and had taken it home in 48hrs with a new MOT and service, excellent service and sales team were friendly.
                    Stanley Cornish
                    Stanley Cornish

                      Helpfulness

                      Knowledge

                      Follow-up

                      Service Quality

                      Value for Money

                      We Love Reviews
                      Bought a van
                      An overall good experience and I am to date very happy with the van I bought
                      Daniel Twitchett
                      Daniel Twitchett

                        Helpfulness

                        Knowledge

                        Follow-up

                        Service Quality

                        Value for Money

                        We Love Reviews
                        Dan twitchett
                        Terry was great from the start
                        He worked very hard to find the right deal and also delivered it straight to my work
                        Thank you terry and Tyler
                        Gary Miller
                        Gary Miller

                          Helpfulness

                          Knowledge

                          Follow-up

                          Service Quality

                          Value for Money

                          We Love Reviews
                          Tradervan. Very Good
                          If you need a van the Terry is your man.
                          All at tradervan are Very helpful.
                          Thank you.
                          Debbie Anderson
                          Debbie Anderson
                            We Love Reviews
                            Easy transaction
                            Terry made us feel very welcome, even got a cup of coffee 😄. We got a really good deal on the car we eventually bought. Will definitely be recommending Tradervan to our family and friends when they are looking for a vehicle!! 5*
                            Oliver Rees
                            Oliver Rees

                              Helpfulness

                              Knowledge

                              Follow-up

                              Service Quality

                              Value for Money

                              We Love Reviews
                              Buying my van
                              Saw a van on eBay and enquires about it , Terry was very helpful by giving me a face time call to show me around the van which was brilliant , my father in law then popped in to test drive it and it was spot on , the service was brilliant very quick and efficient and would highly recommend these guys !
                              Steven Edwards
                              Steven Edwards

                                Helpfulness

                                Knowledge

                                Follow-up

                                Service Quality

                                Value for Money

                                We Love Reviews
                                From Norwich to Guernsey
                                I live in Guernsey so was a little nervous about purchasing a van from the UK but Tradervan made the whole process very easy and even delivered my new van to the ferry terminal for me. All I had to do was collect the van when it arrived in Guernsey. I am one happy customer, my new van does not disappoint. Thank you Tradervan, I would definitely recommend you and use your services again, Steve Edwards, Guernsey
                                Alan Bolden
                                Alan Bolden

                                  Helpfulness

                                  Knowledge

                                  Follow-up

                                  Service Quality

                                  Value for Money

                                  We Love Reviews
                                  They made the process stress free.
                                  I see Trader Van advertised on line. My current van was letting me down. I decided to have a look at what they had available. The website was easy to use. I decided to give them a call and explain my situation. I had a lot of work booked in so needed a van that day. I spoke to someone and described what I was looking for. He said he would come back to me straight away. I was happy to hear from him within 30 mins. He gave me some options. I chose the van I wanted then sorted all the rest out on the phone. I picked the van up later that day. I was back working the next day.
                                  nerijus morkunas
                                  nerijus morkunas
                                    We Love Reviews
                                    worst company ever
                                    Avaoid if possible, They will mess with you for as long as you have your guarantee. In the of the day they will ignore you
                                    John Perez
                                    John Perez

                                      Helpfulness

                                      Knowledge

                                      Follow-up

                                      Service Quality

                                      Value for Money

                                      We Love Reviews
                                      Good service and vehicle
                                      Very happy my vehicle all as described. Good service and no problems. Had the van for few days now and all is good
                                      Digby Culling
                                      Digby Culling

                                        Helpfulness

                                        Knowledge

                                        Follow-up

                                        Service Quality

                                        Value for Money

                                        We Love Reviews
                                        Very pleased with the purchase
                                        Took the vehicle for a test drive, negoiated the price, did the deal. Staff very helpful, would use again.
                                        Harry Button
                                        Harry Button

                                          Helpfulness

                                          Knowledge

                                          Follow-up

                                          Service Quality

                                          Value for Money

                                          We Love Reviews
                                          Quick and good sale and experience
                                          Company where very good with the transaction and answering any questions, highly recommend.
                                          Lisa Tegg
                                          Lisa Tegg

                                            Helpfulness

                                            Knowledge

                                            Follow-up

                                            Service Quality

                                            Value for Money

                                            We Love Reviews
                                            Fantastic service ❤️
                                            Terry is a lovely chap, not too pushy and answered all of my dads questions. Very friendly and lovely service, definitely be going back when I need a new van for my growing business. Lisa / Ray
                                            Howard Desautels
                                            Howard Desautels

                                              Helpfulness

                                              Knowledge

                                              Follow-up

                                              Service Quality

                                              Value for Money

                                              We Love Reviews
                                              New Van
                                              I was looking for a new van for my business, and TraderVan had the perfect vehicle. It was reasonably priced, and service was excellent. We dealt with Tyler from the Brentwood branch, and he was very polite and professional. When we picked the van up, it had been fully serviced, cleaned etc. and runs really well. Would definitely buy from them again.
                                              Tina Williment
                                              Tina Williment

                                                Helpfulness

                                                Knowledge

                                                Follow-up

                                                Service Quality

                                                Value for Money

                                                We Love Reviews
                                                Outstanding service
                                                Professional service from start to finish , Terry and Hannah couldn't have been more helpful,very friendly and would definitely recommend and would use them again in the future. Thank you
                                                Michael ottley
                                                Michael ottley

                                                  Helpfulness

                                                  Knowledge

                                                  Follow-up

                                                  Service Quality

                                                  Value for Money

                                                  We Love Reviews
                                                  Vauxhall vivaro
                                                  Purchased a Vauxhall vivaro thru tradervan on finance .
                                                  Excellent service ,delivered to my home Nice and clean ,I would definitely recommend .
                                                  Michael ottley's picture of ...
                                                  Michael ottley's picture of ...
                                                  James Gordon
                                                  James Gordon

                                                    Helpfulness

                                                    Knowledge

                                                    Follow-up

                                                    Service Quality

                                                    Value for Money

                                                    We Love Reviews
                                                    Van sale
                                                    I found tradervan while googling for vans for sale. Terry was very accommodating, considering my requirements. I purchased the van I was interested in. Terry delivered the van to my home. He also completed all the paperwork then too, including the dvla transfer on line.
                                                    Thanks tradervan for a very quick and smooth service.
                                                    Phil Grimes
                                                    Phil Grimes

                                                      Helpfulness

                                                      Knowledge

                                                      Follow-up

                                                      Service Quality

                                                      Value for Money

                                                      We Love Reviews
                                                      Excellent Service
                                                      After searching around for a couple of weeks with no luck I visited Terry at Tradervan in Thurton. I told him what I needed, what my budget was, he said "no problems" and got me the van. Can't really improve on that service, can you?
                                                      Danny Diggins
                                                      Danny Diggins

                                                        Helpfulness

                                                        Knowledge

                                                        Follow-up

                                                        Service Quality

                                                        Value for Money

                                                        We Love Reviews
                                                        Danny Diggins
                                                        Very honest and professional, easy to deal with and will be using them again in the future
                                                        Sheena Grant
                                                        Sheena Grant

                                                          Helpfulness

                                                          Knowledge

                                                          Follow-up

                                                          Service Quality

                                                          Value for Money

                                                          We Love Reviews
                                                          New business needed vans
                                                          From start to finish Terry helped us with van's for our new company He made the whole experience a pleasure Will definitely use again and recommend Thank you 😀
                                                          Mr Josphat Moyo
                                                          Mr Josphat Moyo
                                                            We Love Reviews
                                                            Van purchase
                                                            Excellent service, Iam very happy with the service I received from Tradervan although they didn't offer me a drink after a long drive but the rest of things went well! Thank you!
                                                            John Youngs
                                                            John Youngs

                                                              Helpfulness

                                                              Knowledge

                                                              Follow-up

                                                              Service Quality

                                                              Value for Money

                                                              We Love Reviews
                                                              Truck Purchase
                                                              We purchased a truck from Terry and we were very pleased with the service - we would highly recommend to others!!
                                                              Michael Duthie
                                                              Michael Duthie

                                                                Helpfulness

                                                                Knowledge

                                                                Follow-up

                                                                Service Quality

                                                                Value for Money

                                                                We Love Reviews
                                                                Very quick and professional.
                                                                Bought a Transit Tipper last week and very happy with the service from Terry and Kevin. Finance and collection arranged without fault. All ready and done before the date he first said. Thanks again.
                                                                Gavin Warnes
                                                                Gavin Warnes

                                                                  Helpfulness

                                                                  Knowledge

                                                                  Service Quality

                                                                  Value for Money

                                                                  We Love Reviews
                                                                  Vito van
                                                                  Went in looking for a Vito . They had one at another depot which Terry arranged to have sent to them for me to look at. Very happy with service and price so brought it.
                                                                  Thanks Terry 🙂.
                                                                  Andy Statham
                                                                  Andy Statham

                                                                    Helpfulness

                                                                    Knowledge

                                                                    Follow-up

                                                                    Service Quality

                                                                    Value for Money

                                                                    We Love Reviews
                                                                    Vauxhall vivaro
                                                                    From start to finish again as this is my 2nd purchase with tradervan.
                                                                    The excellent service by the sales team to get me into my new vehicle.
                                                                    Would recommend tradervan to anyone wishing to purchase a vehicle.
                                                                    Gerard Cahill
                                                                    Gerard Cahill
                                                                      We Love Reviews
                                                                      Transaction incomplete
                                                                      2 email requests for reviews but the vehicle purchased has not been ready for collection !
                                                                      Perhaps note to request reviews after transactions have been completed.
                                                                      Tim Saltmarsh
                                                                      Tim Saltmarsh

                                                                        Helpfulness

                                                                        Knowledge

                                                                        Follow-up

                                                                        Service Quality

                                                                        Value for Money

                                                                        We Love Reviews
                                                                        very good
                                                                        i need a good van to convert to a campervan , lot of info on how to convert van,
                                                                        Many thanks
                                                                        Tim
                                                                        Charlie Stringer
                                                                        Charlie Stringer

                                                                          Helpfulness

                                                                          Knowledge

                                                                          Follow-up

                                                                          Service Quality

                                                                          Value for Money

                                                                          We Love Reviews
                                                                          Great service from start to finish.
                                                                          I cannot recommend Tradervan enough. From start to finish, I’ve been given nothing but guidance and support when choosing the correct vehicle for me. Kevin at the Thurton branch is the man who helped me out. Any troubles, call him. He would be only too happy to help. I just want to say a massive thanks to the guys at Tradervan for finally making my dreams become a reality. 👌🏻👌🏻👌🏻
                                                                          Rodney Gazzard
                                                                          Rodney Gazzard

                                                                            Helpfulness

                                                                            Knowledge

                                                                            Follow-up

                                                                            Service Quality

                                                                            Value for Money

                                                                            We Love Reviews
                                                                            Tailor-made Service.
                                                                            As a newbie to the commercial van sector I found Kevin and Terry incredibly helpful and patient. They took time to understand what I might need for my new business and made sure they found the vehicle best suited for it.
                                                                            The whole process was painless and they even delivered the van to home.
                                                                            Cheers guys. 👍
                                                                            Phil Lomax
                                                                            Phil Lomax

                                                                              Helpfulness

                                                                              Knowledge

                                                                              Follow-up

                                                                              Service Quality

                                                                              Value for Money

                                                                              We Love Reviews
                                                                              my new van
                                                                              I would choose tradervan again and would recommend them as I dealt with kevin heap he was brilliant from the first phone call to meeting him on Friday night to collect my new van defo 5 star treatment
                                                                              Callum Milton
                                                                              Callum Milton

                                                                                Helpfulness

                                                                                Knowledge

                                                                                Follow-up

                                                                                Service Quality

                                                                                Value for Money

                                                                                We Love Reviews
                                                                                Excellent
                                                                                Very helpful ,great price, kept to time lines, Awsome van. Really enjoyed the experience and have told everyone about where I got the van from. Thank you so much. I’m still yet to get that cup of tea tho 🤔 haha.
                                                                                ⭐️🌟⭐️🌟⭐️
                                                                                Scott Holden
                                                                                Scott Holden

                                                                                  Helpfulness

                                                                                  Knowledge

                                                                                  Follow-up

                                                                                  Service Quality

                                                                                  Value for Money

                                                                                  We Love Reviews
                                                                                  Very good
                                                                                  Welcomed me in, were very kind and helpful find a truck suited best for me and I can say they did that exceptionally well.
                                                                                  Jamie Challis
                                                                                  Jamie Challis

                                                                                    Helpfulness

                                                                                    Knowledge

                                                                                    Follow-up

                                                                                    Service Quality

                                                                                    Value for Money

                                                                                    We Love Reviews
                                                                                    Great company was a pleasure
                                                                                    Great experience very helpful and professional would definitely recommend to others in the future
                                                                                    Geoff Chapman
                                                                                    Geoff Chapman

                                                                                      Helpfulness

                                                                                      Knowledge

                                                                                      Follow-up

                                                                                      Service Quality

                                                                                      Value for Money

                                                                                      We Love Reviews
                                                                                      Tradervan purchase of Iveco Luton.
                                                                                      paul was very helpful,sorted everything out recommend tradervan. all paperwork m.o.t.,tax and sorted as soon as i got there.
                                                                                      Karl Fitzgeorge
                                                                                      Karl Fitzgeorge

                                                                                        Helpfulness

                                                                                        Knowledge

                                                                                        Follow-up

                                                                                        Service Quality

                                                                                        Value for Money

                                                                                        We Love Reviews
                                                                                        Spot on !!
                                                                                        Really helpful and very easy to buy a van from 100% I'll be phoning them for my next van . Cheers Paul
                                                                                        Danny Anderson
                                                                                        Danny Anderson

                                                                                          Helpfulness

                                                                                          Knowledge

                                                                                          Follow-up

                                                                                          Service Quality

                                                                                          Value for Money

                                                                                          We Love Reviews
                                                                                          Great Service
                                                                                          Great service, really knowledgeable. Really helpful as we are a startup and needed advice. Very genuine.
                                                                                          Christine Graves
                                                                                          Christine Graves

                                                                                            Helpfulness

                                                                                            Knowledge

                                                                                            Follow-up

                                                                                            Service Quality

                                                                                            Value for Money

                                                                                            We Love Reviews
                                                                                            Purchase of small van
                                                                                            Very easy to talk to. No pushy salesman relaxed atmosphere. Good turn around time bought on Thursday ready in Monday
                                                                                            Only very slight niggle no radio code available BUT remedied in 1hour !
                                                                                            Definitely recommend
                                                                                            Ben Adams
                                                                                            Ben Adams

                                                                                              Helpfulness

                                                                                              Knowledge

                                                                                              Follow-up

                                                                                              Service Quality

                                                                                              Value for Money

                                                                                              We Love Reviews
                                                                                              Vw amarok purchase.
                                                                                              Very helpful and friendly service. Not pushy in any way. Will definitely recommend to others.
                                                                                              Ross Hann
                                                                                                We Love Reviews
                                                                                                Citroen Relay
                                                                                                Not had the best experience with my purchase of Citroen Relay Van, purchased 10 plate for £6,600 98k mileage, dual mass fly wheel went after 6k miles and there customer protection refused to pay out as via video footage they agreed it was down to wear and tear rather than a manufacturer error, since then I’ve spent a further 4.5k on repairs. When I contacted them the guy dealing with warranty was on holiday and would get back to me, after a further email no response and warranty chap still on holiday six months later it seems. Although people dealing with my purchase at the time seem really genuine and good people.
                                                                                                22/01/2019
                                                                                                Response by
                                                                                                Terry Minter
                                                                                                Director Mr Hann, thank you for your review it is good to hear that your experience with us regarding the purchase was satisfactory. Sorry to hear about the subsequent issues with the warranty people we are looking into that now and will try and get a reply for you as to why your experience with them was so poor. Also why your contact was on holiday everytime you were in contact as that too sounds a little strange.
                                                                                                Steven Clayton
                                                                                                Steven Clayton

                                                                                                  Helpfulness

                                                                                                  Knowledge

                                                                                                  Follow-up

                                                                                                  Service Quality

                                                                                                  Value for Money

                                                                                                  We Love Reviews
                                                                                                  2nd van now
                                                                                                  Cannot do enough for you down there Will be going back To trade my other van in. All vans come fully serviced And staff are always Help with all the paperwork you need 👍
                                                                                                  graham john randle

                                                                                                    Helpfulness

                                                                                                    Knowledge

                                                                                                    Follow-up

                                                                                                    Service Quality

                                                                                                    Value for Money

                                                                                                    We Love Reviews
                                                                                                    Excellent service
                                                                                                    What can I say this is my second vehicle I have bought from trader van and I will be going back again when I trade my new van back in Terry made me feel very welcome and gave me the right package we sat down together and he asked me what I was looking for in a vehicle I told him and he done his most to deliver and he did so guys get yourself down to see Terry at trader van you will not be disappointed thanks graham
                                                                                                    Juozas Jasiunas
                                                                                                    Juozas Jasiunas

                                                                                                      Helpfulness

                                                                                                      Knowledge

                                                                                                      Follow-up

                                                                                                      Service Quality

                                                                                                      Value for Money

                                                                                                      We Love Reviews
                                                                                                      5star
                                                                                                      Great people to deal with , very helpful and supply great van, enjoying the experience , will contact them again if need it, thanks JJ
                                                                                                      About Us…
                                                                                                      TraderVan

                                                                                                      TraderVan


                                                                                                       Ongar Road,
                                                                                                      Kelvedon Hatch,
                                                                                                      Brentwood, Essex, CM150JX
                                                                                                      •   01277356598



                                                                                                      Visit Us…

                                                                                                      All positive and negative reviews collected via We ♥ Reviews get published, unless they breach the General Terms of Use. For the Overall rating & Ratings Distribution calculation, we only count reviews collected on our website. Reviews from 3rd-party review sites displayed on this page are only a portion of all the reviews available. Please check each 3rd-party review site for a complete picture of this brand’s or company’s reputation.

                                                                                                      Overall Rating…
                                                                                                      5.0

                                                                                                      OVERALL RATING   5.0

                                                                                                      The overall rating takes into account only reviews collected on We Love Reviews
                                                                                                      177 REVIEWS IN TOTAL AND 103 TRUSTED REVIEWS COLLECTED ON OUR REVIEW PLATFORM

                                                                                                       95 VERIFIED CUSTOMERS
                                                                                                      KEY PERFORMANCE INDICATORS:

                                                                                                      Follow-up

                                                                                                      Helpfulness

                                                                                                      Knowledge

                                                                                                      Service Quality

                                                                                                      Value for Money

                                                                                                      Ratings Distribution…
                                                                                                      Ratings on the Web…
                                                                                                      • Car Dealer Reviews Car Dealer Reviews
                                                                                                        Overall Rating: 5
                                                                                                      • We Love Reviews We Love Reviews
                                                                                                        Overall Rating: 4.7
                                                                                                      • Facebook Facebook
                                                                                                        Overall Rating: 4.3
                                                                                                      Customers Photos…
                                                                                                      Clare Spall's picture of Tra...
                                                                                                      Michael ottley's picture of ...
                                                                                                      Michael ottley's picture of ...
                                                                                                      Johann Quintana's picture of...
                                                                                                      Emma Pucknell's picture of T...
                                                                                                      Neil Cheesbrough's picture o...
                                                                                                      Powered by Click Reputation, a Click Dealer Limited Product.
                                                                                                      Want More Reviews for your Business? Click here