Independent Customer Review Platform
Verified Customers

Post your Review…

Your overall rating:

Click or tap a star to rate

Click or tap a star to rate

Your review title & text:

 Emojis are allowed
Characters: 15

Sort by…

Date
Rating
Language:
Chloe Merlo
Chloe Merlo
    We Love Reviews
    Review update
    Following on from my previous 1 star review, I had Craig from Powerlease call me and what a different experience. He was apologetic, understood my concerns, offered to buy the car back at a reasonable price and on the whole had great customer service. He definitely restored my faith in this company so thank you very much!
    Michael Lichota
    Michael Lichota

      Helpfulness

      Knowledge

      Follow-up

      Service Quality

      Value for Money

      We Love Reviews
      Excellent
      Service was great, and I am so pleased with our new car
      Chloe Merlo
      Chloe Merlo
        We Love Reviews
        Duped female buyer- DO NOT BUY FROM HERE!
        I bought a Jaguar F Pace in December 2020. Now I know nothing about cars and am very trusting which is probably where I went wrong here. Sold a car with FULL service history now to find out whilst looking to trade it in it in fact has basically none apart from the very first one in 2017 and then nothing until just before I bought it and that was just an oil and filter change! The rear discs where basically non existent also but i swallowed that and just got them changed at the time. When I went in to discuss it the “sales director” said it was my word against theirs abs they do sell cars with not a full service history. I even asked for the service book at the time of buying and they said it’s now all electronic but here’s the print out with a. Piece of paper saying service print out at the top and an array of things done from 2017-2019. His worlds to me were”you should have checked it throughly”. Now I have no idea what any of it means and should they not be trustworthy enough! So now I’ve lost a good £2,500 off of the value of the car! He said they could buy it back at price they felt was right. I said I would be leaving a poor review and he said he isn’t looking at the car then which in all honesty is probably the better option for me. I was polite and courteous the whole time and he did not care one bit. Basically implying it’s my own fault. Also a log book was never received for the car and I had to call them several times and then actually go in for the same man to hand me a form and tell me to send it off! They didn’t even do that right! Would not recommend whats so ever and be very careful before you part with your hard earned cash!!
        Guy Ralling
        Guy Ralling

          Helpfulness

          Knowledge

          Follow-up

          Service Quality

          Value for Money

          We Love Reviews
          Great & hassle free experience. A very happy customer!
          If you want a wide range of vehicles from which to choose, hassle free distance buying with no heavy sales techniques then Powerlease is the place to go.
          I recently bought a Citroen Dispatch mark 3 online and Thomas at Powerlease was able to answer all my questions, provide photos and provide the reassurances required with large distance purchase and unlike salesman of the past no heavy sales techniques and always happy to help.
          When I came to pick up the van I was not disappointed, they had even fitted a new windscreen for me.
          Great service and a great experience. A very happy customer.
          Thank you Thomas and the team at Powerlease!
          Guy Ralling's picture of Pow...
          Guy Ralling's picture of Pow...
          Vanora Severs
          Vanora Severs

            Helpfulness

            Knowledge

            Follow-up

            Service Quality

            Value for Money

            We Love Reviews
            Peace of mind
            Excellent help and advice. A little slow in coming back with answer to queries but car delivered on time and looked very good
            Colin Wadeer
            Colin Wadeer

              Helpfulness

              Knowledge

              Follow-up

              Service Quality

              Value for Money

              We Love Reviews
              Customer service
              Great experience with power lease. Tom was very good with customer service.
              Charles Bryan
              Charles Bryan

                Helpfulness

                Knowledge

                Follow-up

                Service Quality

                Value for Money

                We Love Reviews
                A Great Service and Value for Money
                Just had my car delivered on 13/8/21 by Thomas who was just great. He went out his way to ensure we were happy and provided a great valuable service and a nice vehicle.

                I would certainly recommend Powerlease for a quality service.

                Thanks
                James Stow
                James Stow
                  We Love Reviews
                  Shocking.. AVOID
                  Worse company I have ever dealed with. Advertised a car, got paid the finance then never released the car because there was so much wrong with it. I’ve lost money from tax, insurance, and finance for a car I’ve never driven. AVOID THESE CLOWNS my solicitor will be in touch
                  Paul Smith
                  Paul Smith
                    We Love Reviews
                    Awful company
                    Absolutely awful as a company, sold a dodgy car and won’t take any blame for this. Please stay away from them because they are disgusting
                    Nicholas Excell
                    Nicholas Excell

                      Helpfulness

                      Knowledge

                      Follow-up

                      Service Quality

                      Value for Money

                      We Love Reviews
                      Jaguar F-Pace
                      I dealt with Tom from start to finish from initial phone call to driving away and he was great and helpful with every aspect, definitely a pleasure to do business with.
                      Charalambous Harry Charalambous
                      Charalambous Harry Charalambous

                        Helpfulness

                        Knowledge

                        Follow-up

                        Service Quality

                        Value for Money

                        We Love Reviews
                        Excellent first class
                        Very helpful, all as described & better !
                        Margaret Forbes
                        Margaret Forbes

                          Helpfulness

                          Knowledge

                          Follow-up

                          Service Quality

                          Value for Money

                          We Love Reviews
                          Excellent service
                          So far, so good! Transaction was super efficient and completed in a timely manner by a very competent young man. Part exchange done and new car driven away in record time. I am very happy with my new car.
                          Sue Lines
                          Sue Lines

                            Helpfulness

                            Knowledge

                            Follow-up

                            Service Quality

                            Value for Money

                            We Love Reviews
                            Excellent service
                            Was a great service no pressure selling left you to look around at the good choice of cars they had good prices and was very helpful would definitely go back there very happy with our new car and would highly recommend them thank you M Freitas
                            Sue Lines
                            Sue Lines

                              Helpfulness

                              Knowledge

                              Follow-up

                              Service Quality

                              Value for Money

                              We Love Reviews
                              Excellent
                              Bought our car from them very friendly helpful staff. Car was shown no pressure selling left you to look around nothing was to much trouble was very quick within a few days we picked up our new car great service 👍😃
                              Elizabeth Austin
                              Elizabeth Austin

                                Helpfulness

                                Knowledge

                                Follow-up

                                Service Quality

                                Value for Money

                                We Love Reviews
                                Brilliant car sales
                                Quick and easy! The staff are all lovely & welcoming. There was no pressure.
                                I came to look at a certain car but changed my mind on what one I wanted and they accommodated all my needs!
                                Would defo recommend!
                                I’m very happy with the car I brought! Thank you.
                                Elizabeth Austin's picture o...
                                Mrs Helen Mirza
                                Mrs Helen Mirza

                                  Helpfulness

                                  Knowledge

                                  Follow-up

                                  Service Quality

                                  Value for Money

                                  We Love Reviews
                                  Very good service
                                  Professional, friendly and efficient service. Good quality vehicles and all questions answered.
                                  Good value
                                  Martin White
                                  Martin White

                                    Helpfulness

                                    Knowledge

                                    Follow-up

                                    Service Quality

                                    Value for Money

                                    We Love Reviews
                                    Great service
                                    We’re happy with the whole purchase experience
                                    Thanks
                                    Katie Norris
                                    Katie Norris

                                      Helpfulness

                                      Knowledge

                                      Follow-up

                                      Service Quality

                                      Value for Money

                                      We Love Reviews
                                      Amazing
                                      Super friendly staff, lovely cars for a very good price, overall a great experience.
                                      Graham Deacon
                                      Graham Deacon

                                        Helpfulness

                                        Knowledge

                                        Follow-up

                                        Service Quality

                                        Value for Money

                                        We Love Reviews
                                        Purchase of new car
                                        Friendly, helpful staff.
                                        Pleased with car although there is a minor issue to be resolved.
                                        Pleased with their response to this problem as they will sort this as soon as I return the car.
                                        👍
                                        Malcolm Drane
                                        Malcolm Drane
                                          We Love Reviews
                                          First class service
                                          Wary of distance selling as i had a bad previous experience with another dealer.

                                          Thanks to Tom for a first class service, All info queried regarding the Maserati answered in detail, pictures of every section of the car and video walk round. Easy transport to home arranged

                                          would not hesitate to recommend Tom and Powerlease.
                                          Malcolm Drane's picture of P...
                                          Kelly O'donnell
                                          Kelly O'donnell

                                            Helpfulness

                                            Knowledge

                                            Follow-up

                                            Service Quality

                                            Value for Money

                                            We Love Reviews
                                            Excellent service
                                            Excellent, quick turn around for buying my daughters first car, to have it delivered to our house and all the paperwork done was fantastic professional service, highly recommend
                                            Joshua Nyamfukudza
                                            Joshua Nyamfukudza

                                              Helpfulness

                                              Knowledge

                                              Follow-up

                                              Service Quality

                                              Value for Money

                                              We Love Reviews
                                              Vehicle purchase
                                              They made up for the next minor administrative issues by MOT’ing the car at their expense. Thanks. Was was clean and looking good. Could have filled my tank though.
                                              Tracy Page
                                              Tracy Page

                                                Helpfulness

                                                Knowledge

                                                Follow-up

                                                Service Quality

                                                Value for Money

                                                We Love Reviews
                                                Audi A5
                                                Brilliant customer service. All the team are very helpful, knowledgeable and very keen to hep. Would highly recommend buying a car from Powerlease they deal with all your enquiries very promptly and professionally. Excellent service from start to finish.
                                                Tariq Mahmood
                                                Tariq Mahmood

                                                  Helpfulness

                                                  Knowledge

                                                  Follow-up

                                                  Service Quality

                                                  Value for Money

                                                  We Love Reviews
                                                  Very professional
                                                  Very professional excellent customer service would recommend
                                                  Andy Annetts
                                                  Andy Annetts

                                                    Helpfulness

                                                    Knowledge

                                                    Follow-up

                                                    Service Quality

                                                    Value for Money

                                                    We Love Reviews
                                                    Good buying experience
                                                    Was my first dealing with Powerlease and I was very happy with the whole process. All the staff involved were polite and very helpful. There was no pressure applied and they delivered what I wanted. Bought a car for my daughter and she loved it and the handover was safely done and I appreciated the time taken to explain the car features. Overall great service and good value and I would be very happy to buy from them again
                                                    Kimberlee Craft
                                                    Kimberlee Craft

                                                      Helpfulness

                                                      Knowledge

                                                      Service Quality

                                                      Value for Money

                                                      We Love Reviews
                                                      Amazing!
                                                      Great communication and very good service. I love my new car, thank you!
                                                      Gemma Ellwood
                                                      Gemma Ellwood

                                                        Helpfulness

                                                        Knowledge

                                                        Follow-up

                                                        Service Quality

                                                        Value for Money

                                                        We Love Reviews
                                                        Friendly and super easy
                                                        Power lease (Tom) were fantastic from the moment I saw the car advertised.
                                                        Very helpful and friendly throughout the entire process.
                                                        Keith Murray
                                                        Keith Murray

                                                          Helpfulness

                                                          Knowledge

                                                          Follow-up

                                                          Service Quality

                                                          Value for Money

                                                          We Love Reviews
                                                          Good
                                                          All pretty straightforward finance arranged very quickly. Car seems a good buy difficult to purchase during lockdown without a test drive . The only reason not 5 stars would have liked a sweeter deal , high admin charge .
                                                          Barry Odonnell
                                                          Barry Odonnell
                                                            We Love Reviews
                                                            Lack of communication during handover
                                                            Excellent price for my Mercedes a class. I realise we are in a different world at the moment with COVID-19. But but it would have been nice to have been shown just a few details on how to start it etc just a few basic details wearing masks surely wouldn’t be too much to ask
                                                            Sohail Ahmad
                                                            Sohail Ahmad

                                                              Helpfulness

                                                              Knowledge

                                                              Follow-up

                                                              Service Quality

                                                              Value for Money

                                                              We Love Reviews
                                                              Great Buy
                                                              We selected the car online in lock down. Paying a £500 non refundable deposit without looking at car was daunting. But Tom was very reassuring, emailed us video and pictures next day. He answered all of our questions via email/WhatsApp and phone promptly, He kept in touch with us and car was ready on agreed time. Car had an oil changed and front brakes done. Overall very happy with purchase.
                                                              Positives: good customer service, competitively priced, clean car.
                                                              Negatives: Non refundable deposit to secure car. Delivery charges.
                                                              Overall: A happy customer
                                                              Anthony Nelson
                                                              Anthony Nelson

                                                                Helpfulness

                                                                Knowledge

                                                                Follow-up

                                                                Service Quality

                                                                Value for Money

                                                                We Love Reviews
                                                                Good speedy handling of sale
                                                                I needed a new car by a specific date. Jack did all the business efficiently and delivered on time. Thanks
                                                                Balwinder Singh
                                                                Balwinder Singh

                                                                  Helpfulness

                                                                  Knowledge

                                                                  Follow-up

                                                                  Service Quality

                                                                  Value for Money

                                                                  We Love Reviews
                                                                  very good survice and good cumminication
                                                                  i will say to here they have very good experiance to guide to custmer ,i like there cummnication survice they r very friendly here i specially to talk about a jack who has very good adviser & i think good sales man.thanks lot jack
                                                                  Nicholas Eliasson
                                                                  Nicholas Eliasson

                                                                    Helpfulness

                                                                    Knowledge

                                                                    Follow-up

                                                                    Service Quality

                                                                    Value for Money

                                                                    We Love Reviews
                                                                    Very pleased, would recommend
                                                                    Great service. Very happy with my new car, great price and standard. On the drive home one of the TPMS went but after ringing up they were very happy and helpful to sort it out.
                                                                    I dealt with Tom who was very helpful and approachable at every stage. 😁
                                                                    Michelle Giddy
                                                                    Michelle Giddy

                                                                      Helpfulness

                                                                      Knowledge

                                                                      Follow-up

                                                                      Service Quality

                                                                      Value for Money

                                                                      We Love Reviews
                                                                      Fantastic new car!
                                                                      Powerlease are a professional outfit. The car I bought is stunning and the process was very straightforward. I would certainly consider using them again.
                                                                      Helen Blenkhorn
                                                                      Helen Blenkhorn

                                                                        Helpfulness

                                                                        Knowledge

                                                                        Service Quality

                                                                        Value for Money

                                                                        We Love Reviews
                                                                        1st time buying a car
                                                                        Tom was friendly and helpful. Answered all my queries straight away.
                                                                        Mandy Eaton
                                                                        Mandy Eaton

                                                                          Helpfulness

                                                                          Knowledge

                                                                          Follow-up

                                                                          Service Quality

                                                                          Value for Money

                                                                          We Love Reviews
                                                                          Excellent Service
                                                                          Dealing with Powerlease was quick and easy. the staff were helpful and quick to respond to any queries
                                                                          David Collingwood
                                                                          David Collingwood

                                                                            Helpfulness

                                                                            Knowledge

                                                                            Follow-up

                                                                            Service Quality

                                                                            Value for Money

                                                                            We Love Reviews
                                                                            Car purchase
                                                                            Overall a good company to deal with-Jack made the transaction very easy and trouble free-his superiors were very helpful to arrange delivery-I would definitely recommend Powerlease
                                                                            Riean Funayama
                                                                            Riean Funayama

                                                                              Helpfulness

                                                                              Knowledge

                                                                              Follow-up

                                                                              Service Quality

                                                                              Value for Money

                                                                              We Love Reviews
                                                                              1st time buying a car without viewing it
                                                                              Great staff especially Craig and Jack. They are really excellent on providing a good service to a customer and very friendly. They are very informative, fast and accurate on answering my enquiries, spot on! Every time I chase up an update, they always reply quickly and tells you what is actually happening. This is my first time buying a car without viewing it (due to covid restrictions). I wasn’t sure if I will keep the car as I didn’t have chance to view it. I am glad I bought a car from them.
                                                                              Spencer Wolf
                                                                              Spencer Wolf

                                                                                Helpfulness

                                                                                Knowledge

                                                                                Follow-up

                                                                                Service Quality

                                                                                Value for Money

                                                                                We Love Reviews
                                                                                Great purchasing experience
                                                                                With a lockdown handover, the car was as described and a very slick handover. Overall a pleasant experience. Would recommend Powerlease.
                                                                                Wayne Rowe
                                                                                Wayne Rowe
                                                                                  We Love Reviews
                                                                                  Not Very Good
                                                                                  Happy to sale the vehicle but not happy to help once it’s sold. Do not take out warranty’s as they have an excuse not to cover it. Any good reviews will be people not having a problem (which was me until now) only had the car just over 3 months, now it has a fault and they don’t care. Will not use them again, awful after sales service. You wanted a review well here it is!! Avoid People don’t believe there own hype
                                                                                  Oscar Garcia
                                                                                  Oscar Garcia

                                                                                    Helpfulness

                                                                                    Knowledge

                                                                                    Follow-up

                                                                                    Service Quality

                                                                                    Value for Money

                                                                                    We Love Reviews
                                                                                    nice team
                                                                                    new experience buying in click and collect and they have been very kind at all times and making things easier for me. highly recommended
                                                                                    Larraine Swell
                                                                                    Larraine Swell

                                                                                      Helpfulness

                                                                                      Knowledge

                                                                                      Follow-up

                                                                                      Service Quality

                                                                                      Value for Money

                                                                                      We Love Reviews
                                                                                      Fantastic car
                                                                                      We were worried about buying a car during these times but Tom made the whole experience very safe and secure. Great communication during the whole process and collection. The car is fantastic and the whole experience has been much better than expected.
                                                                                      Andrzej Szczurkowski
                                                                                      Andrzej Szczurkowski

                                                                                        Helpfulness

                                                                                        Knowledge

                                                                                        Follow-up

                                                                                        Service Quality

                                                                                        Value for Money

                                                                                        We Love Reviews
                                                                                        Great !!!
                                                                                        Very fast and professional service. I recommend.
                                                                                        Alan Roles
                                                                                        Alan Roles

                                                                                          Helpfulness

                                                                                          Knowledge

                                                                                          Service Quality

                                                                                          Value for Money

                                                                                          We Love Reviews
                                                                                          Very safe experience .
                                                                                          Efficient staff, very helpful. The experience felt safe at all times and respect of the rules for staff and customers was very good.
                                                                                          Andrew Wright
                                                                                          Andrew Wright

                                                                                            Helpfulness

                                                                                            Knowledge

                                                                                            Follow-up

                                                                                            Service Quality

                                                                                            Value for Money

                                                                                            We Love Reviews
                                                                                            Great car, great experience
                                                                                            Very easy experience, no hard sell or silly tricks. Tom was knowledgeable and straightforward. Highly recommended. Very pleased.
                                                                                            Hilda Kazibwe
                                                                                            Hilda Kazibwe

                                                                                              Helpfulness

                                                                                              Knowledge

                                                                                              Follow-up

                                                                                              Service Quality

                                                                                              Value for Money

                                                                                              We Love Reviews
                                                                                              Excellent customer service
                                                                                              Staff at Powerlease are very friendly and their communication is excellent.
                                                                                              Sunny T
                                                                                              Sunny T
                                                                                                We Love Reviews
                                                                                                0n 05/12/2020 Bad experience Went to view rover evoque 2017 the sales man was very rude
                                                                                                up on request to test drive the car he said I will have to agree to buy car first before he let me test drive the car how can that be due to this he lost the sale time I went to view the car was 14.00 on 05/12/2020.
                                                                                                Ryan Bolton
                                                                                                Ryan Bolton

                                                                                                  Helpfulness

                                                                                                  Knowledge

                                                                                                  Follow-up

                                                                                                  Service Quality

                                                                                                  Value for Money

                                                                                                  We Love Reviews
                                                                                                  Great lock down car buying experience
                                                                                                  Thanks so much Power Lease and Tom in particular. Urgently needed a bigger car and it was made really very easy to part exchange my existing car for a fantastic new motor under challenging lock down restrictions. Great people to deal with. Will be back when my wife’s car need upgrading. Thanks once again. 👍👍
                                                                                                  Christopher Symons
                                                                                                  Christopher Symons
                                                                                                    We Love Reviews
                                                                                                    Excellent customer service
                                                                                                    This will be the third car purchased from PowerLease and I can say that the service is excellent and would use them again.
                                                                                                    Aarish Pandya
                                                                                                    Aarish Pandya

                                                                                                      Helpfulness

                                                                                                      Knowledge

                                                                                                      Follow-up

                                                                                                      Service Quality

                                                                                                      Value for Money

                                                                                                      We Love Reviews
                                                                                                      Great communication and friendly service
                                                                                                      I bought a car during the second lockdown. The team at Powerlease were helpful and explained the restrictions that were in place and how the transaction would have to proceed.

                                                                                                      The video of the vehicle that was sent to me was helpful and Craig was happy to provide further photos of the parts of the car that I requested, and respond to my enquiries.

                                                                                                      Collection of the vehicle was smooth and all the paperwork was ready and waiting for me as i'd booked a collection slot. Again Thomas was helpful in explaining all the documents to me.

                                                                                                      All in all, a really positive experience for my first car purchase.
                                                                                                      About Us…
                                                                                                      Powerlease

                                                                                                      Powerlease


                                                                                                       L W Vass
                                                                                                      Station Road
                                                                                                      Ampthill, Bedfordshire, MK45 2RB
                                                                                                      •   01525405000



                                                                                                      Visit Us…

                                                                                                      All positive and negative reviews collected via We ♥ Reviews get published, unless they breach the General Terms of Use. For the Overall rating & Ratings Distribution calculation, we only count reviews collected on our website. Reviews from 3rd-party review sites displayed on this page are only a portion of all the reviews available. Please check each 3rd-party review site for a complete picture of this brand’s or company’s reputation.

                                                                                                      Overall Rating…
                                                                                                      5.0

                                                                                                      OVERALL RATING   5.0

                                                                                                      The overall rating takes into account only reviews collected on We Love Reviews
                                                                                                      1251 REVIEWS IN TOTAL AND 378 TRUSTED REVIEWS COLLECTED ON OUR REVIEW PLATFORM

                                                                                                       363 VERIFIED CUSTOMERS
                                                                                                      KEY PERFORMANCE INDICATORS:

                                                                                                      Follow-up

                                                                                                      Helpfulness

                                                                                                      Knowledge

                                                                                                      Service Quality

                                                                                                      Value for Money

                                                                                                      Follow Us on…
                                                                                                      Ratings Distribution…
                                                                                                      Ratings on the Web…
                                                                                                      • We Love Reviews We Love Reviews
                                                                                                        Overall Rating: 4.6
                                                                                                      • Auto Trader Auto Trader
                                                                                                        Overall Rating: 4.4
                                                                                                      • Google Google
                                                                                                        Overall Rating: 4.2
                                                                                                      • Car Gurus UK Car Gurus UK
                                                                                                        Overall Rating: 4
                                                                                                      Our Videos…
                                                                                                      Over 100 Cars In Stock, All ...
                                                                                                      Powerlease Car Finance
                                                                                                      Powerlease Ltd - Car Sales A...
                                                                                                      Customers Photos…
                                                                                                      Guy Ralling's picture of Pow...
                                                                                                      Guy Ralling's picture of Pow...
                                                                                                      Elizabeth Austin's picture o...
                                                                                                      Malcolm Drane's picture of P...
                                                                                                      Joel Kurian's picture of Pow...
                                                                                                      Klevis Maloku's picture of P...
                                                                                                      Imaginea lui Ionut Spataru -...
                                                                                                      Powered by Click Reputation, a Click Dealer Limited Product.
                                                                                                      Want More Reviews for your Business? Click here